Latest guidance in England
- You are not required to wear a face covering but the government suggests you continue to wear one in crowded and indoor spaces where you may come into contact with people you do not normally meet.
- There is no longer a legal requirement for people with COVID-19 infection to self-isolate. However, if you have any of the main symptoms of COVID-19 or a positive test result, the public health advice is to stay at home and avoid contact with other people.
Face coverings recommended on public transport
Face coverings are recommended on public transport and in enclosed/crowded stations where you may come into contact with other people you do not normally meet.
Operators are free to set their own requirements for wearing face coverings and you should check with the operator of the service you are using before travelling.
Please keep in mind that some people are unable to wear face coverings.
When wearing a face covering:
- Wear it over your nose and mouth
- It is important to wash or sanitise your hands before and after touching your face covering
- If wearing a disposable face covering, use a ‘black bag’ waste bin or litter bin to dispose of it. You should not put face coverings in a recycling bin or drop them as litter
- Be mindful that a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound
You may wish to consider the following in order to help you travel safely:
- Plan your journey in advance and check if there are any planned disruptions to your route
- Check with your operator regarding any policies they may have in place, you can find contact details in our help centre
- While waiting for a service to arrive, stay outdoors where it is possible
- Open or keep windows open for ventilation where it is possible for you to do so
- Wash or sanitise your hands regularly
- Avoid touching your face
- Cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing
- Dispose of waste safely, including items such as used disposable face coverings
- Be aware of people who are pregnant, older or have disabilities, and who may require a seat or extra space
This guidance applies to England only.
If you are crossing from England into Northern Ireland, Scotland or Wales, you should plan ahead and ensure you understand and comply with the rules for the whole of your journey.
Frequently asked questions
How are you keeping passengers safe at bus stops and buses?
Bus services are operated by commercial operators, all of them are carrying out extra cleaning of their buses. Some bus operators may be providing hand sanitiser on board. If you’d like more information, find out who runs your bus service and their contact/website details.
Bus stops are managed by Local Authorities.
Can I pay with cash on the bus?
We are encouraging everyone to pay by contactless if they can. Most services will be accepting cash on board, but to minimise risk of transmission please use the correct change. Contact the bus operator in advance if you’d like more information. Find out who runs your bus service and their contact/website details.
I have more questions about bus services, how can I contact you? What are your opening times?
For any bus service queries, please contact the bus operator or visit their website. Find out who runs your bus service and their contact/website details.
Two major bus operators in the West of England have launched an update to their mobile apps which allows passengers to see live locations and capacity for their buses.
For more information, and links to download their apps, please visit the following pages (external):