Stay Home. Protect the NHS. Save Lives.

Guidance has changed from 5th January

You must not leave, or be outside of your home, except for a very limited set of exceptions. Here are some of the exceptions when you’re allowed to leave home:

  • Work or volunteering – where it is unreasonable for you to do this from home
  • Essential activities – such as to buy essential necessities at shops or obtain services
  • Education and childcare
  • Meeting others and care – meeting others in your support or childcare bubble, or to provide care to someone else
  • Exercise – limited to your local area and only once a day
  • Seek medical assistance
What you can and cannot do during lockdown Download pdf

If you need to travel during national lockdown, Government’s advice is as follows:

  • walk or cycle if you can – where that is not possible, use public transport or drive
  • plan ahead and avoid the busiest routes, as well as busy times
  • observe social contact rules
  • wash or sanitise your hands regularly
  • download the NHS COVID-19 app before you travel, if possible, and check in where you see official NHS COVID-19 QR code posters

When using public transport, keep your distance from other passengers, wear a face covering over your nose and mouth, wash or sanitise your hands frequently and use contactless payment.

Please continue to follow safer travel guidance which can be found further down on this page.

You must not travel at all if you:

You should not travel if you:

Jump to:

Safer travel guidance

  • Plan your journey

    • can I walk or cycle to my destination?
    • have I checked the latest travel advice from my transport operator?
    • have I booked my travel ticket online, bought a pass or checked if contactless payment is possible?
    • have I planned my journey to minimise crowded areas and allow for delays?
    • am I taking the most direct route to my destination?
    • download the NHS COVID-19 app before travelling

    What to take with you

    • a face covering -for longer journeys, take more than one face covering and a plastic bag for used face coverings
    • a plan for the journey
    • tickets, contactless payment card or pass
    • phone, if needed for travel updates, tickets, contactless payments
    • hand sanitiser
    • essential medicines
    • tissues
  • Consider walking and cycling if you can. Local cycling schemes can be used.

    Where possible, try to maintain social distancing when you walk or cycle (stand at least 2 metres apart), for example when approaching or passing other pedestrians or waiting at crossings and traffic lights.

    Always wash your hands for at least 20 seconds or sanitise your hands before and after you journey.

  • If you can only make your journey via public transport, follow the guidelines below:

    On your journey:

    • wait for passengers to get off first before you board;
    • ensure you maintain social distancing (2 metres were possible), including at busy entrances, exits, under canopies, bus stops, platforms or outside of stations;
    • face coverings are mandatory on public transport, you must wear them over your nose and mouth:
      • this includes bus, coach, train and ferry
      • transport hubs, such as rail stations
      • exemptions to the rule include young children, disabled people and those with breathing difficulties. Visit Gov.UK for a full list of exemptions;
    • be prepared to queue or take a different entrance or exit at stations;
    • when buses show a bus full sign:
      • be prepared to wait if your bus is showing a bus full sign even if it appears to have space
      • the bus will only stop when people want to get off
      • if they do stop they will normally only be able to let one passenger on for each one that gets off
      • if someone with a visual impairment is at the stop please let them know if the bus is full;
    • wait for the next service if you cannot safely keep your distance on board a train, bus or coach;
    • respect other people’s space while travelling;
    • avoid consuming food and drink on public transport, where possible;
    • be aware of pregnant, older and disabled people who may require a seat or extra space;
    • be aware that some individuals may have hidden disabilities;
    • choose contactless payment to buy tickets, where possible;
    • if you can, travel at off-peak times (in normal circumstances, off-peak would be from 09:00 Mondays to Fridays. However, due to the current pandemic, bus operators have reported different peak periods on their services, this could be from around 11am until 2:30pm. This may vary by bus route, please contact the bus operator to find which is the best time to travel on your usual bus service. Weekends and Bank Holidays are off-peak all day. )

    Always wash and sanitise your hands for 20 seconds before and after your journey.

    • Where possible, check in using the NHS COVID-19 app if you enter a venue that has an official NHS COVID-19 QR code poster at the entrance – alternatively, you can provide your contact details

    Enforcement of face coverings on public transport

    You are not allowed to get on public transport if you are not wearing a face covering over your nose and mouth, unless you have a legitimate reason for not wearing one. Transport staff may tell you not to board or ask you to get off.

    Some people who are exempt may choose to use cards or badges to avoid challenge, but it is important to be aware that there is no requirement to do this, and some people may choose not to. We know that many operators have taken various approaches to exemptions and helping their passengers who do not require a face covering. To supplement this, an asset has been created by the DfT in collaboration with various charity organisations to allow people who are exempt to demonstrate their exemption. You can find more details here. Materials can be printed or downloaded and we expect some people to use it when demonstrating their exemption in shops and when using public transport.

    Treat transport staff with respect and follow instructions from your transport operator. This may include:

    • notices about which seats to use or how to queue
    • additional screens, barriers or floor markings
    • requests to board through different doors or to move to less busy areas

    Seek assistance if you need it

    If you require assistance when travelling, contact your transport operator as you would normally do. Assistance is still being provided, but bus operators may be providing it in a different way. To find out who runs your bus service and their contact/website details, please use the search on this page.

    If any problems arise or you feel ill during your journey, speak to a member of transport staff. In the case of an emergency, contact the emergency services as you normally would.

    If you need help, try to keep a suitable distance from members of staff. If this isn’t possible, try to avoid physical contact and keep the time you spend near staff as short as possible.

    Other things to consider:

    • Travel may take longer than normal on some routes due to reduced capacity and social distancing measures. Allow sufficient time if your journey involves changes between different forms of transport.
    • Plan ahead by identifying alternative routes and options in case of unexpected disruption.
    • Where possible, book your travel online through your transport provider’s ticketing app or website.
    • Taking a less busy route and reducing the number of changes (for example between bus and train) will help you keep your distance from others.
    • Where travel with children is necessary, consider whether children could walk or cycle, accompanied by a responsible adult or carer, where appropriate. Social distancing applies to children as well as adults.
  • Car sharing is not permitted with someone from outside your household or your support bubble unless your journey is undertaken for an exempt reason. For example, if car sharing is reasonably necessary as part of your work.

    Plan your journey

    Plan your route, including any breaks, before setting out. Routes may be different as local areas make changes to enable social distancing. Check that your vehicle is safe and roadworthy if you haven’t used it for several weeks. People from a household or support bubble can travel together in a vehicle. You should wear a face covering over your nose and mouth in an enclosed space where social distancing isn’t possible and where you will come into contact with people outside your household or support bubble. Take care to use face coverings properly.

    Download the NHS COVID-19 app, if possible.

    Car sharing

    You should try not to share a vehicle with those outside your household or social bubble. If you need to do this, try to:

    • share the transport with the same people each time
    • keep to small groups of people at any one time
    • open windows for ventilation
    • travel side by side or behind other people, rather than facing them, where seating arrangements allow
    • face away from each other
    • consider seating arrangements to maximise distance between people in the vehicle
    • clean your car between journeys using standard cleaning products – make sure you clean door handles and other areas that people may touch
    • ask the driver and passengers to wear a face covering over their nose and mouth

    How to dispose of used face coverings.

    On your journey

    Expect more pedestrians and cyclists, especially at peak times of day. Where possible, allow other road users to maintain social distancing. For example, give cyclists space at traffic lights. Limit the time you spend at garages, petrol stations and motorway services. Try to keep your distance from other people and if possible pay by contactless. Wash your hands for at least 20 seconds or sanitise your hands often, and always when exiting or re-entering your vehicle.

    Where possible, check in using the NHS COVID-19 app if you enter a venue that has an official NHS COVID-19 QR code poster at the entrance. Alternatively, you can provide your contact details.

    • You must wear a face covering over your nose and mouth when using taxis or private hire vehicles. A taxi driver or private hire vehicle operator may be entitled to refuse to accept you if you do not wear a face covering , unless you’re exempt.
    • At taxi ranks try to keep your distance from people outside your household, where possible (at least 2 metres).
    • When travelling in taxis or private hire vehicles follow the advice of the driver. For example, you may be asked to sit in the back left hand seat if travelling alone.
    • You may want to check with your taxi operator before travelling if they have put any additional measures in place.
    • Always wash your hands for at least 20 seconds or sanitise your hands before and after your journey.
    • Download the NHS COVID-19 app, if possible.

Latest travel updates

This page was last updated at 07:35 on 27 November 2020.

Buses

On your journey. Face coverings must be worn on public transport throughout your journey. Exemptions apply, including for health and disability reasons, and for children under 11. Stay alert. Control the virus. Save lives.

You must wear a face covering on buses and inside enclosed bus stations. Exemptions to the rule include young children, disabled people and those with breathing difficulties.

Finding the status of your bus service

Most bus services are now operating, with a few exceptions which have been identified in the table below.

Bus services not operating

Please note that the list below is valid from 21st January 2021.

ServiceRouteOperatorStatus
3A (Bristol)Bristol Centre – Aztec WestFirst busesNo Service
3BParkway Station – Aztec WestStagecoach WestService withdrawn
3C (Bristol)Clifton – Aztec WestStagecoach WestNo Service
9 (Bath)Bath Centre – Upper WestonFirst busesService withdrawn, please see service 20a/c for an alternative service.
9 (Bristol)Temple Meads – Redland – Clifton Down Shopping Centre – Redland – Temple MeadsFirst busesService withdrawn, please see Service 72/72a for an alternative service.
11ASouthmead – AvonmouthStagecoach WestRenumbered service 10
20 (Bath)University of Bath – Bath Centre – TwertonFirst busesRenumbered 20a/20c. Service will operate a circular route combining services 9/20/U2
20s (Bath)Bath City Centre – Ralph Allen SchoolFirst busesService suspended
22 (Bristol)Bristol Centre – HighridgeFirst busesNo Service
24 (North Somerset)Weston-super-Mare – Uphill – Hutton – Weston-super-MareCitistarService withdrawn
36s (Bristol)Centre – Lawrence Hill – Barton Hill – Redfield – St. Anne’s – BrislingtonFirst busesService suspended from 10th January 2020
37A (Bath)Hanham – Bath City CentreFirst busesNo Service – Coming back as closed door school service OS
42A (Bristol)Bristol Centre – KingswoodFirst busesNo Service
71 (Bristol)UWE Bower Ashton Campus – Centre – UWE Frenchay CampusFirst busesService suspended from 24th January 2021 until the Universities return.
77 (South Gloucestershire)Bristol Centre – Westbury – Southmead Hospital – Bristol Station – ThornburyStagecoach WestService withdrawn, replaced by services 10 and 13
135 (North Somerset)Bishop Sutton – Winford – Weston-super-MareCitistarService withdrawn
177 (Bath/Bristol)Bristol – Pensford – Paulton – Midsomer NortonFirst busesService withdrawn. Alternative service provided by 178 & 376.
376s (B&NES)Wells – Strode College, StreetFirst busesSchool service between Wells and Strode College will be suspended from 24th January 2021 until further notice.
411 (South Gloucestershire)Severn Beach – Marlwood School – Thornbury The Castle SchoolStagecoach WestService withdrawn
432 (South Gloucestershire)Longwell Green – Wellsway SchoolStagecoach WestService withdrawn
508 (Bristol)Southmead – Bentry – Sea Mills – ShirehamptonStagecoach WestService withdrawn, please see service 13 for an alternative.
625 (South Gloucestershire)Severn Beach – Cribbs Causeway – UWE FrenchayStagecoach WestService withdrawn, please see service 12 for an alternative.
634 (South Gloucestershire)Kingswood – Wick – TormartonSouth Gloucestershire CouncilService suspended from 6th January 2021 and offered as an on-demand service
680 (South Gloucestershire)Yate – Filton CollegeStagecoach WestSchool service suspended from 11th January 2021
684 (South Gloucestershire)Keynsham – Bitton – WickSouth Gloucestershire CouncilService suspended from 6th January 2021 and offered as an on-demand service
860 (Gloucestershire)Gloucester – Whitminster – Katherine Lady Berkeley – Wotton-under-EdgeStagecoach WestRoute alteration. Now runs Chipping Sodbury – Wotton-under-Edge – Tetbury – Cirencester
922 (South Gloucestershire)Severn Beach – Almondsbury – The Castle SchoolStagecoach WestSchool service suspended from 11th January 2021
924 (South Gloucestershire)Hallen – Pilning SchoolStagecoach WestService withdrawn
948 (South Gloucestershire)Pucklechurch – Sir Bernard Lovell School, Oldland CommonStagecoach WestSchool service suspended from 11th January 2021
963 (South Gloucestershire)Patchway – Winterbourne AcademyStagecoach WestSchool service suspended from 11th January 2021
967 (South Gloucestershire)Westerleigh – Brimsham Green School, YateStagecoach WestSchool service suspended from 11th January 2021
A1 (North Somerset)Bristol – Bristol International AirportFirst busesService suspended until April 2021.
Please use A2
A3 (North Somerset)Weston-super-Mare – Congresbury – Bristol AirportFirst busesService suspended until April 2021.
D2s (Bath)Frome – Beckington – Woolverton – Norton St Philip – Midford – BathFirst busesService suspended from 10th January 2021
OS1 & OS2 (South Gloucestershire/B&NES)Hanham – NewbridgeFirst busesServices suspended from 10th January 2021 and offered as an on-demand service
OS3, OS4 & OS5 (South Gloucestershire/B&NES)Kingswood / Longwell Green – Oldfield SchoolFirst busesServices suspended from 10th January 2021.
R2 (Bath)Southdown – Ralph Allen SchoolFirst busesService withdrawn and new R2 Service now operated by Abus.
SB1 (South Gloucestershire)New Cheltenham – Kingswood – Cadbury Heath – Longwell Green – BrislingtonFirst busesJourneys exclusively for St. Brendan’s College are suspended from 10th January 2021.
T1s (South Gloucestershire)Thornbury – Harry Stoke / Bristol CentreFirst busesJourneys exclusively for Thornbury School students are suspended from 10th January 2021.
U2 (Bath)Bath University – Odd Down – Twerton – Odd Down – Bath UniversityFirst busesService withdrawn, please see service 20a/20c for an alternative service.
U3 (Bath)Bath University – Oldfield ParkFirst busesService suspended from 19th October 2020 until further notice
U6 (Bath)Bath Spa University – Twerton – Newbridge – Bath Spa UniversityFirst busesService withdrawn, please see service U5 for an alternative service.
X1x (North Somerset)Weston-super-Mare – BristolFirst busesService withdrawn
X3xBristol – PortisheadFirst busesService withdrawn. Alternative service provided by extended service X5 from Portishead to Bristol.
X4a (North Somerset)Bristol – Pill – Sheepway – PortisheadFirst busesService withdrawn
X4sSt Katherine’s School – Bristol Bus StationFirst busesJourneys exclusively for St. Katherine’s School will be suspended from 10th January 2021.
X5 (Bristol)Novers Park – Ham Green (St Katherine’s Sch)Carmel BristolService withdrawn
X5 (North Somerset)Portishead – Clevedon – Weston-super-MareStagecoach WestService withdrawn and partially replaced by First bus service X5
X5s (North Somerset)Clevedon – Weston-super-MareFirst busesService for Weston College students suspended from 24th January 2021 until further notice.
X7 (Bristol – Chepstow)Bristol – Cribbs Causeway – ChepstowNAT GroupService withdrawn and replaced by service T7 operated by Newport Transport Ltd. New service commences 4th January 2021
X14 (South Gloucestershire/Chepstow)Cribbs Causeway – ChepstowStagecoach WestService withdrawn
X49 (Bristol)Bristol – Staple HillFirst busesNo Service
X67 (Bath)Bath – Beckington – FromeFaresaverService withdrawn

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Latest tweets

@travelwestEng

Published date24/01/2021Published time09:01

SERVICE CHANGE- Please be aware there will be a service change on the network TODAY. For a full list of services that are changing visit https://t.co/veAZbENGTO LP #twbus #bristol

@travelwestEng

Published date22/01/2021Published time14:01

Do you use Dean Lane in #Bristol? @BristolCouncil are looking for your suggestions on how to make walking and cycling easier and how to improve the general street environment. 👉 Survey closes 7 February: https://t.co/9qhf45Fp76

@travelwestEng

Published date22/01/2021Published time11:01

Businesses and individuals across the south west are being asked to check whether they will need to pay to drive their vehicles in Bath’s Clean Air Zone ahead of its launch on 15 March. 👉 https://t.co/Z3E18BLetv

@travelwestEng

Published date22/01/2021Published time08:01

SERVICE CHANGE- Please be aware there will be a service change on 24th Jan to the network. For a full list of services that are changing visit https://t.co/veAZbENGTO LP #twbus #bristol


Community Transport

Below is information received from community transport operators regarding their services’ status. Please contact the operator directly if you require further information.

OperatorService levels
Age UK B&NESAwaiting update
Bath Community TransportThey are continuing to operate taking people to medical appointments and Covid vaccinations
Bath Dial-a-RideThey are operating normal service levels
Batheaston Neighbourhood GroupAwaiting update
Chew Valley Community Transportawaiting update
Four Towns & Vale Link Community TransportAwaiting update
Green Community TravelThey are operating as normal
Hartcliffe & Withywood Community TransportAwaiting update
Hawkesbury Voluntary TransportThey are operating but at a reduced capacity
The Inns Court Community & Family CentreThey are operating as normal
Keynsham & District Dial-a RideAwaiting update
Kingswood Community TransportThey are operating at a reduced capacity
Midsomer Norton Community Vehicle TrustThey are not operating due to covid and social distancing issues
Midsomer Norton & Radstock Dial-a-RideThey are operating at 40-50% of normal service level
Wellow Community MinibusThey are providing school transport only
St Philips Community MinibusThey are operating at a reduced capacity delivering food parcels
Lawrence Weston Community TransportThey are operating a reduced service
Bristol Community TransportThey are operating at 50-60% of normal service level
Shopmobility South GlosThey are not operating due to Covid
Social Access LtdThey are operating at a reduced level
Swan Volunteer Transport SchemeAwaiting update
Farecar shared taxi serviceAwaiting update

Rail

You must wear a face covering in transport hubs. Please be mindful of people who are exempt due to age, health and disability reasons. Not all disabilities are visible. Stay alert. Control the virus. Save lives.

You must wear a face covering on trains and inside enclosed rail stations. Exemptions to the rule include young children, disabled people and those with breathing difficulties.

Please see our Rail Disruptions page for the latest information from operators.


Coaches

You must wear a face covering on coaches and, from 24th July, inside enclosed bus and coach stations. Exemptions to the rule include young children, disabled people and those with breathing difficulties.


Road closures & roadworks

Please follow the links below to see any planned works or road closures.


Bristol Ferries

You must wear a face covering on ferries. Exemptions to the rule include young children, disabled people and those with breathing difficulties.


School travel advice

For the latest information about travelling to school safely, please visit the page below.