Safety guidelines to protect customers and drivers during Covid-19 pandemic.
New safety guidelines to protect people using taxis and private hire vehicles and their drivers during the pandemic have been issued by Bristol City Council.
The guidance is designed to keep taxis drivers and their passengers safe from the spread of infection from coronavirus, as well as giving confidence to citizens who rely on this mode of transport.
Advice for licensed drivers in Bristol includes cleaning vehicles between journeys, not carrying multiple passengers from different households, as well as customer seating arrangements and encouraging card payment methods.
Drivers should also ensure their vehicles are compliant and that their own health is not putting anyone at risk, and provide reasonable assistance to passengers who require it, including those using wheelchairs, following the additional hygiene precautions outlined in the new guidance.
We’re prioritising the health and safety of everyone in Bristol. We understand the concern that the pandemic has caused many people and businesses around the city about using the taxi and private hire trade.
Many citizens, especially those that are elderly and disabled, are not able to walk or cycle to destinations and rely on taxis for safe and reliable transport. Drivers too are worried for the impact the pandemic is having on custom and want to be able to return to work safely.
We want to build up confidence in them as one of the safest forms of our transport network.’Councillor Kye Dudd, Cabinet Member for Transport at Bristol City Council
It is crucial that we do all we can to protect both taxi drivers and their passengers in this crisis, and so I welcome these guidelines which are designed to do that in Bristol.
We have been strongly urging the Government to provide national guidance to protect the taxi trade across the country as there have been a disproportionate number of deaths of drivers nationally and as the majority of our drivers are from Black, Asian and Minority Ethnic Groups they are particularly at risk from this virus.
Taxis are also the only public transport available to many disabled and older people and I am really pleased that, in Bristol, we are doing what we can to make them as safe as possible.Councillor Ruth Pickersgill, chair of Bristol City Council’s Public Safety and Protection Committee
All Bristol licensed vehicles have been asked to follow these guidelines:
- Only work if you are not putting anyone at risk
- Ask new customers if they have any symptoms of Covid-19 before you agree to carry them
- Wipe down all surfaces likely to be touched, with disinfectant or alcohol hand gel before starting your shift and after each and every journey
- Clean the vehicle thoroughly between shifts
- Carry a suitable alcohol based hand gel and/or wipes
- Wash your hands with soap and water for 20 seconds
- Provide a suitable alcohol based hand gel for customer use prior to entry into the vehicle
- Avoid touching your face, and if you have to cough or sneeze use a tissue
- Provide plastic bags for customers
- If carrying more than one customer, ensure they are from the same household
- If passengers are not from the same household you must only carry one passenger and refuse to carry the remaining passengers
- Increase ventilation by keeping windows open where possible
- Always wash your hands or use sanitizing gel
- Wear a face covering as a safety measure
- If your vehicle breaks down, you and your customers should get out of the vehicles if safe to do so and stay two metres apart pending recovery or another car arriving to complete the journey
- Consider getting contactless/card payment facilities
- Ask customers to sit facing away from you if possible, and avoid physical contact with a customer
- Where it is not possible for customers to sit away, request they sit in the rear passenger seat behind the front passenger seat
- Passengers with accessibility requirements: drivers are still under the same legal obligation to provide reasonable assistance to passengers who may require it.
Drivers with queries regarding the new guidance can contact the Licensing Team via [email protected].