What is a Smartcard and how does it work?
Smartcards are credit card sized plastic cards that replace the need for the conventional paper tickets.
To use the Smartcard all you have to do is board the bus as usual and place your card on the ticket machine whilst informing the driver you wish to use a Day Rider ticket (Park & Ride) or a Smart Single (Abus RUH P&R service 42 and Crosville services) on your card. The light on the machine then goes green meaning you can continue boarding the bus.
We estimate that the time needed for the ticket machine to read a Smartcard is currently about the same as a driver will take to validate a paper ticket. We are working to reduce these times so that boarding times will be much quicker. Pre-payment of tickets, online, will reduce on-bus transactions that will help to speed-up boarding times.
What services accept Smartcards?Travelwest smartcards are accepted on:
- Bristol Park and Ride (902; 903; and 904 park and ride services - currently not accepted on the 505 or 901 services)
- Abus RUH Park & Ride service 42 from Odd Down
- Crosville Motor Services (Weston-super-Mare)
- Carmel Bristol
Where can I get a Smartcard?
You can order a new Smartcard using the Online Portal. You will need an email address to register and set up your account. You can add tickets to your new Smartcard at the same time but please note it might take up to 7 days for the card to arrive in the post. Alternatively, you also can visit the Tourist Information Centre in Bristol.
If you are planning to use a Smartcard in Weston-super-Mare you can pick one up from any Crosville bus in the town - just ask the driver.
If you want to use a Smartcard on the Abus Park & Ride service 42 from Odd Down, just ask the driver.
It is important that your Smartcard is registered with the correct details in case it gets lost or stolen.
What is sQuid and how does it work?When you register your smartcard and buy tickets, you can also register your card to be used as an e-purse. This means it can be used for cashless payments, which could be useful for passengers who are not frequent bus users.
How do I use my Smartcard?
To pay with your sQuid Travel Purse Just advise the driver that you are paying by epurse, ask for the ticket you want and then hold your card against the ticket machine.
To use a ticket If you already have a valid bus ticket on your card, all you have to do is hold your card against the reader.
What payment methods are accepted?Credit or Debit.
Do I get an invoice when I buy online?You will receive an email confirmation which should be kept as proof of purchase.
Pay as you go travel with the sQuidWhen you register your smartcard and buy tickets, you can also register your card to be used as a sQuid Travel Purse. This means it can be used for cashless payments, which could be useful for passengers who are not frequent travellers. You can buy your tickets, or top up your sQuid Travel Purse online before 23:00 on the day before you wish to travel to guarantee that your ticket will be available to pick up on participating buses by 06:00 the next day.
What tickets are available and where can I buy them?
Bristol Park and Ride Tickets: These tickets are only available to Travelwest smartcard holders.
Multiple Park and Ride Day Rider tickets are available to buy as follows: - 5 Days = £16 (also on bus) - 10 Days = £30 - 20 Days = £56
You can buy your tickets, or top up your sQuid Travel Purse online before 23:00 on the day before you wish to travel to guarantee that your ticket will be available to pick up at the park and ride site by 06:00 the next day. Bristol Park and Ride day passes can also be purchased at the Tourist Information Centre in Bristol.
Please note that if you are buying your tickets together with a new Smartcard it might take up to 7 days for the card to arrive.
Crosville Tickets in Weston-Super-Mare
Holders of a Travelwest smartcard can benefit from discounted bus tickets on Crosville bus services.
Passengers can buy a Smart Single ticket for £1.60 using their new smart card, which offers a 40p saving per single journey on average. All of Crosville's ticket range are also available using a smart card.
Top up your sQuid Travel Purse online before 23:00 on the day before you travel to guarantee that your smart card has sufficient funds the next day. Smart Single tickets can be purchased on any Crosville bus, just ask your driver.
Abus Park & Ride service 42 from Odd DownPassengers can buy a Smart Single ticket for £1.20 using their new smartcard, which offers a £0.60p saving on a normal return fare from the P&R site to the RUH. Special fares apply to members of RUH staff who need to show their staff pass when buying their ticket. Top up your sQuid Travel Purse online before 23:00 on the day before you travel to guarantee that your smartcard has sufficient funds the next day.
What are Park & Ride Multiple Day Rider tickets?Multiple Day Rider tickets entitle you to unlimited travel on any of 5, 10 or 20 days on Bristol Park & Ride services.
What is a Crosville Smart Single ticket?A Smart Single is a special ticket available to Travelwest smartcard holders using Crosville bus services in Weston-super-Mare. Smart Single tickets cost £1.60 each with a smart card, offering a 40p saving per single journey on average.
What is an Abus Smart Single ticket?A Smart Single is a special ticket available to Travelwest smartcard holders using the service 42 from Odd Down Park & Ride to the RUH. Smart Single tickets cost £1.20 each when bought using the sQuid account balance on the card. The Smart Single offers all the savings, and more, that passengers normally get when buying a 10 journey ticket on the service.
What happens if I don’t buy my tickets or top up my Travel Purse before 23:00 the previous day?Your top up will not be available to pick up. If you don't have a valid ticket or enough money on your card then you will be asked to pay the correct cash fare.
What if my card gets lost or stolen?Log on to your Travelwest account and report your card as lost. The sooner you do this the sooner your tickets and any sQuid Travel Purse balance will be protected.
What happens if my Smartcard is not working?You will need to make sure that you have valid tickets loaded onto your card, or enough money in your e-purse to pay for your fare. You can check this on your Travelwest account and on bus. If you are still experiencing problems, telephone the helpline on 0300 300 0032. (09:00 - 17:00, Mon - Fri). Please note that after using your card on bus it will take approximately 24 hours for your on-line account to be updated to account of any tickets used or added to your card..
What should I do if my Smartcard hasn't arrived yet?Your card should arrive within 7 working days. If you have been waiting longer than this, please phone the telephone helpline on 0300 300 0032