WESTscoot and WESTbike hire
Hire an e-scooter, e-bike or e-cargo bike across Bath, Bristol and South Gloucestershire areas*
Move to the Dott app
Starting 29 August, all TIER vehicles in Bristol and Bath will only be available on the Dott app. This change follows the merger of TIER and Dott.
Users in the West of England will be redirected to the Dott app to continue using the shared electric vehicles from this date onward.
We are continuing to talk to TIER-Dott to ensure no changes will adversely affect users in the West of England.
Hop on and enjoy a safe and easy way to get around town. Hiring an e-scooter or e-bike is a great way to travel to work, the shops, or simply explore your local area.
Options are available for both the occasional and the regular rider.
E-cargo bikes also available in Bristol and Bath
Ready to hop on?
Find out more
Operating areas
Please note the map below shows only the general operating areas. Refer to the TIER app for more info and exclusion zones such as pedestrian only paths, parks without paths, private areas, etc…
Dark green represents the hop-on and hop-off areas while light green represents the long-term rental area.
Hop-on hop-off
The perfect rental option for the occasional rider. Simply use the app to find your nearest available e-scooter or e-bike, hop-on and ride on. Then you can hop-off and safely park at an approved location.
Top tip: if your app is not showing the options below, it needs updating. Visit the app store to update your app.
Pay per ride
With pay per ride, for both e-scooters and e-bikes, you pay £0.99 to unlock and £0.16 per minute thereafter. So if you’re riding for, let’s say, 10 minutes, your ride would cost you a total of £2.60.
Commute Pass
Enjoy 30 minutes of riding at a reduced rate and free unlocks for 24 hours for £3.99. The price per minute in this option is around £0.13. This works for both e-scooters and e-bikes.
Monthly subscriptions
You can subscribe to monthly passes which give you a limited number of minutes to ride each month. See below the monthly options. This will work for both e-scooters and e-bikes.
Compare all options below
| Name | Minutes included | Cost per minute* | Unlock cost | Total cost |
|---|---|---|---|---|
| Pay per ride | On-demand | £0.16 | £0.99 | On-demand |
| Commute pass | 30 minutes to use within 24 hours | £0.13 | Free | £3.99 |
| Monthly 150 | 150 minutes per month | £0.13 | Free | £19.99 |
| Monthly 300 | 300 minutes per month | £0.10 | Free | £29.99 |
| Monthly 500 | 500 minutes per month | £0.09 | Free | £44.99 |
Special discounts
Our e-scooter hire scheme provides special discounts to support a wide range of users. This includes:
- Blue Light Card holders (includes veterans)
- NHS employees
- University students and staff
- Apprentices
- Those on low incomes
- Refugees and Asylum seekers
- Disabled people
- Over 65’s
Rules and safety
E-scooters are classed as motorised vehicles, this is why you must have a full or provisional driving license and insurance (the insurance is covered by the e-scooter rental company!).
You’re riding a fairly heavy and fast vehicle that will sometimes share spaces with other more vulnerable road users such as cyclists and pedestrians.
If not driven safely you could cause harm to you and others, so it’s very important that you ride in a safe and responsible manner. If you don’t, your account may be suspended and you may be reported to the police who may apply points to your driving licence and/or issue you with a fine.
General rules
- You must be at least 18 years old to ride an e-scooter, and hold a full or provisional driving licence
- Do not allow others to use your account or driving licence. You will be responsible for any misuse
- Never ride on the pavement
- Do not ride under the influence of drugs or alcohol
- Only one person per vehicle
When renting, users agree to park the vehicles with respect towards pedestrians, property and traffic, and to also ensure the following:
- The vehicle is parked on a footway closely alongside a wall or in connection to a bike stand/parking rack
- The vehicle is standing up in a steady manner on its kickstand
- The vehicle is not blocking entrances, access ramps, traffic, bus stops, crossings, or obstructing pavements
FREE E-scooter training sessions
TIER have partnered with Bikeworks to deliver ‘introduction to e-scooters’ training sessions.
Designed for those new to using an e-scooter, they are a fun way to learn how to ride with confidence. Develop key skills such as how to unlock your scooter and start a journey, balancing and steering, signalling, and hazard awareness and avoidance. Once you have mastered the basics, there will be an opportunity to take to the road with an instructor.
The sessions are free and will last up to 2 hours. Everyone who takes part will get a free helmet and TIER credits.
Ready to hop on?
Frequently asked questions
General queries
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TIER has been appointed as the operator.
Usage and safety
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You are able to ride on certain areas within Bath and North East Somerset, Bristol and South Gloucestershire.
Maps of the area, including parking, slow-ride, and no-ride zones, are all available in the TIER app. Please consult the TIER app for the most current information on the rideable areas.
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No. Only e-scooters which are leased or hired as part of a local authority trial which has been authorised by the Department for Transport are legal to use. The use of privately-owned e-scooters on public land remains illegal.
Retailers need to inform e-scooter customers of the restrictions on e-scooter use so that users remain within the law. Police and Trading Standards have sent a letter to retailers to remind them of their legal obligations
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It is illegal to ride an e-scooter on the pavement. E-scooters which are hired or leased through the West of England’s hire scheme can be ridden on any public land where cycles are permitted, within the operating zone, this may include some shared paths where both cyclists and pedestrians are permitted.
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The operator uses geofencing technology to limit access to some places. This can include restricting use entirely or limiting the speed of e-vehicles within geographically defined zones. For example, the speed of e-scooters can be automatically restricted to slower speeds within busy pedestrian areas. Geofencing can also be used to ensure or encourage e-scooter users to park their e-scooters within permitted parking areas.
The West of England Combined Authority works closely with the police, operators, stakeholders and the public to continually refine any geofenced boundaries.
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In line with the Department for Transport’s guidance, we recommend wearing a cycle helmet when using one of the hire vehicles, but their use is not mandatory.
Need help?
- Need help getting started with the app? Follow TIER's step-by-step guide
TIER customer service
If you encounter any issues with your hire or rental, such as the location of parked vehicles, misplaced vehicles, or inappropriate riding behaviour including underage riding (below the age of 18), you should report this to the operator via the app or the email address below.
Further information
- E-scooter hire is part of a Department for Transport e-scooter trial scheme taking place at several locations across the UK. For more information about the West of England trial visit the link below.
We cannot accept responsibility for incorrect or outdated information as unplanned changes may occur. Please always refer to the operator’s website or app for the most up to date information.
