Management and ownership

This website is owned and operated by the West of England Combined Authority on behalf of the the four local authorities in the West of England: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils (referred to as ‘we’, ‘our’ and ‘travelwest’).

Terms of use

By entering this website, you agree to the Privacy Policy described and our Terms and Conditions. Travelwest may revise these terms and conditions at any time, without notice. Continued use of this site after a change has been made is your acceptance of the change.

Privacy and data protection

Travelwest uses HTTPS protocol which consists of a communication over Hypertext Transfer Protocol (HTTP) within an encrypted connection, protecting against man-in-the-middle attacks. You can find more information on Wikipedia.

Travelwest doesn’t capture and store any personal information about individuals who access this website, and you cannot be personally identified unless you choose to provide your personal information on the following cases:

  1. When completing one of our online forms or surveys. In these cases, the information you provide will be used exclusively to provide the service you have requested or as part of a survey data analysis, but may be shared with any of the West of England Councils or other partner service providers, where they are best placed to provide that service, or for the purpose of monitoring and evaluating the service that we provide, or to analyse survey data.
  2. When submitting your details to receive our newsletters and travel updates by email. By doing so you are accepting to receive email communications from us on a regular and/or ad-hoc basis. Our email communications may include, but are not limited to, promotional material, surveys, commercial material and travel information. You are also accepting to receive communications from us on behalf of our partners. Your data will be stored by MailChimp, by submitting your details you are agreeing with this and their terms of use and privacy policy.  You can choose to stop receiving our emails, or change your preferences, at any time by clicking the links available at the bottom of the emails sent to you.

We may collect usage data through our online tools to better serve our users in future tools or improve current ones, but no personal information is collected through these.

Journey Planner

In order to provide certain transport information, our journey planner may require access to your location or that you input full addresses or coordinates in certain fields. None of this personal data is stored by us.

  • Your live location is never stored, and we do not keep a historic of your live locations
  • Full addresses inputted into the journey planner are transferred into the URL of the page you have open along with their coordinates, these details will remain anonymous unless you share this URL with third parties. We do the following to this data before storing it in Google Analytics (see our Cookie Policy for more information), for monitoring purposes, so that we cannot personally identify you:
    • Addresses and postcodes are fully redacted from the data, no partial addresses are stored
    • Coordinates are stripped down so that all we can see is coordinates for somewhere within a 1 mile radius area, so we wouldn’t be able to personally identify you. We collect these high level coordinates for monitoring and improvement purposes. We want to understand the general areas our users may travel to and from, which could provide valuable insights to future transport related initiatives

Live Chat

Our live chat software is provided by The system does not automatically collect any personal private information unless you choose to provide this via the live chat form, this is not required to speak with us, you can speak with us anonymously. is GDPR compliant and you can find more information under their data protection policy.

You can request us to delete your conversation with us immediately after the chat session ends, or you can request us to delete it later if we can identify it as yours. We will keep the live chat conversation history only for cases where you’d like to return later to continue the conversation with us. The system is able to retrieve previous conversations by placing an anonymous cookie on your device, please see our Cookie Policy below for more information.

We may share full or partial conversations, removing any irrelevant or personal identifiable information with 3rd parties that will benefit from any feedback you send to us, or 3rd parties that will be able to better handle your requests. In the case that you require a reply from a 3rd party we may have to share your name and contact details with them but will ask for your permission beforehand.

Personal Data

We don’t share your personal data with any other organisation or individual unless you give your express consent, unless there is a lawful requirement to do so. All information collected is processed in accordance with the principles of the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018.


This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Click here to read more about our Cookies Policy.

Travelwest Roadshow privacy policy

Click here to read more about our Travelwest Roadshow team privacy policy.

Last updated: 20/10/2020