Management and ownership
This website is owned and operated by the West of England Combined Authority on behalf of the the four local authorities in the West of England: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils (referred to as ‘we’, ‘our’ and ‘travelwest’).
Privacy and data protection
Travelwest uses HTTPS protocol which consists of a communication over Hypertext Transfer Protocol (HTTP) within an encrypted connection, protecting against man-in-the-middle attacks. You can find more information on Wikipedia.
Travelwest doesn’t capture and store any personal information about individuals who access this website, and you cannot be personally identified unless you choose to provide your personal information on the following cases:
- When completing one of our online forms or surveys. In these cases, the information you provide will be used exclusively to provide the service you have requested or as part of a survey data analysis, but may be shared with other partner service providers, where they are best placed to provide that service, or for the purpose of monitoring and evaluating the service that we provide, or to analyse survey data.
We may collect usage data through our online tools to better serve our users in future tools or improve current ones, but no personal information is collected through these.
In order to provide certain transport information, our journey planner may require access to your location or that you input full addresses or coordinates in certain fields. None of this personal data is stored by us.
- Your live location is never stored, and we do not keep a historic of your live locations
- Addresses and postcodes are fully redacted from the data, no partial addresses are stored
- Coordinates are stripped down so that all we can see is coordinates for somewhere within a 1 mile radius area, so we wouldn’t be able to personally identify you. We collect these high level coordinates for monitoring and improvement purposes. We want to understand the general areas our users may travel to and from, which could provide valuable insights to future transport related initiatives
Our live chat software is provided by tawk.to. The system does not automatically collect any personal private information unless you choose to provide this via the live chat form, this is not required to speak with us, you can speak with us anonymously. Tawk.to is GDPR compliant and you can find more information under their data protection policy.
We may share full or partial conversations, removing any irrelevant or personal identifiable information with 3rd parties that will benefit from any feedback you send to us, or 3rd parties that will be able to better handle your requests. In the case that you require a reply from a 3rd party we may have to share your name and contact details with them but will ask for your permission beforehand.
We don’t share your personal data with any other organisation or individual unless you give your express consent, unless there is a lawful requirement to do so. All information collected is processed in accordance with the principles of the Data Protection Act 1998 and General Data Protection Regulation (GDPR) 2018.
This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.
Last updated: 20/10/2020