What are Cookies and why do we use them?

A “cookie” is a file stored on your computer. It stores small amounts of information to help make our website work. They don’t run any codes and don’t contain viruses.

How we use cookies might use cookies to improve your experience whilst navigating or using tools on our website. Certain cookies are essential to the proper function of the website and will help us understand what content is most useful to you, allowing us to customise our services and content.

Types of cookies we use

We use cookies that allow us to track traffic patterns on the website to identify popular content and potential issues with it. We also use cookies to measure how visitors interact with our website so we can improve our content and provide you with the best service.

We may be using essential cookies (e.g. PHPSESSID) or other methods to save your preferences on our website, these are essential for certain functionality to work correctly and cannot be turned off, these methods do not collect any personal data unless you choose to by selecting, for example, “Save recent locations”.

Cookies issued by third parties

(a) We use Google Analytics to gather information about how visitors use our website. Google Analytics has its own cookies, and the information generated by these is transmitted to Google. This information is used for statistical reports that allow us to measure and analyse metrics such as, but not limited to, visits to the website and pages, and average time spent on site. For more information please visit Google Analytics information page. We control the placement of these cookies. Data collected by these cookies is completely anonymous and aggregated. Data is kept indefinitely for historic research purposes.

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(b) We use Microsoft Clarity to gather information about how visitors use our website. Microsoft Clarity has its own cookies, and the information generated by these is transmitted to Microsoft Clarity. This tool allows us to identify user requirements by allowing us to study user behaviour. No personal information is collected through this. Microsoft Clarity is GDPR compliant, for more information please visit Microsoft’s Privacy Statement Page. We control the placement of these cookies. Data collected by these cookies is completely anonymous. Data is kept indefinitely for historic research purposes.

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(c) Cookies containing the word tawk: These are cookies placed by our live chat system. They are essential for it to work and do not capture any personal information, but will keep a record of the pages you are visiting on our website whilst you’re active on it so we can better assist you. This record is automatically deleted once you leave the website except if you start a conversation via our live chat with us. They are placed so the system can retrieve your previous conversation with us in case you accidentally leave the website while having a live chat with one of us.

(d) Social plug-ins or online tools that provide information about transport services, locations on a map and directions that use data provided by third parties may set or retrieve cookies on your machine, if you are logged in to these websites, or have previously downloaded cookies controlled by these sites. This is beyond our control and we recommend you visit their website to research their cookies and privacy policies.

(e) We sometimes might perform security or IT tests to our website using contracted suppliers. These might generate cookies that will allow to further test site performance, features and user navigation. Data collected by these cookies is kept indefinitely for historic research purposes.

Other cookies out of our control

We can only control cookies placed by our main website found at and our journey planner found at

The Travelcards portal found at is maintained by a different organisation and therefore may place other cookies in your machine. You can find contact details for the Travelcards teams here.

We may link to external websites that place their own cookies on your device.

Your choice

We do not place cookies in your device unless you press “I Accept” on our cookie pop-up banner.

You have the freedom to change the settings in your browser so that it warns you each time a website is placing a cookie in your device, or you can turn all cookies off. You’ll have to look at your browser’s Help menu to learn how to modify the way it handles cookies. Just keep in mind that some features in some websites might not function properly if you’re not allowing cookies.

Updates to Cookie Policy

We may update this Cookie Policy in response to changing laws or technical or business developments. You can see when this Cookie Policy was last updated by checking the ‘last updated’ date displayed at the bottom of this Policy.

Data protection

More information can be found in our Privacy Policy.

Last updated: 11/04/2022