For bus service feedback, lost property or any other queries related to bus services, please contact the bus operator.

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Other queries


Bus stops & iPoints, timetables and Park & Ride

Local Authorities and WECA manage different parts of the region’s bus information and infrastructure. Please use the form below to find out who to send your query to.

If it’s something that our Transport Operations team can help with, you’ll be able to send your query directly to them via this form.


metrobus

Our Transport Operations team will be able to help with most of your metrobus queries. Please use the form below to find information or to contact the team.


Travelcards

Travelwest Travelcards team

For any Travelcard's issues, including the Travelcards portal and lost or stolen cards, please contact the SWSAL helpline. Normal opening hours: 9am – 5pm, Monday to Friday.


This website

If you encountered an issue whilst using this website, please let us know using the form below.


Follow up on a bus comment or complaint

If a bus operator doesn’t deal with your comment or complaint, we suggest contacting Bus Users UK or the Western Traffic Commissioner – both exist to help customers and keep an eye on bus operators. When writing a complaint remember to include time of incident and the route, plus as much detail about what happened as possible.


Rail operators


Bristol ferries