Westlink

Bath, Bristol and South Gloucestershire zones (except Bristol north):

• Monday to Saturday: 07:00 – 19:00
• Does not operate on Sundays & Public Holidays

Bristol north:

• Monday to Saturday: 05:30 – 21:30
• Does not operate on Sundays & Public Holidays

North Somerset zones:

• Monday to Friday : 09:00 – 14:00
• Does not operate on Saturday, Sundays & Public Holidays

To confirm start / end times and for more details about where you can travel from each zone please check the individual pages below.

For more details about where you can travel from each zone, visit the links below.

• Airport shared
• Bristol north
• Clevedon and Portishead
• Nailsea, Backwell and Long Ashton
• West of England
• Weston rural
• Wrington

WESTlink picks you up or drops you off at a convenient location, rather than directly outside your door. This helps keep the service moving and available for more passengers. Usually, this will be your local bus stop, an easy-to-reach location or a convenient corner just down the road. The app, or your booking advisor if you booked over the phone, will let you know exactly where to go. 

If you’re unable to walk to your nearest bus stop, let us know when you book and we’ll pick you up at your door. Wheelchair accessible vehicles are also available. To do this, tap ‘Concessions’ in the app menu, then turn on ‘Additional mobility needs’. Or let us know when you book by phone. 

When you’re ready to travel, check your app to see where to meet your driver. You’ll also be able to see where the vehicle is in real time from 30 minutes before your ride. You’ll receive notifications when they’re on the way and be able to track the vehicle on the map. If you booked by phone, you can call us and our operators will give you an update. 

When booking your ride, you can pay by card on the app or choose to pay cash on the bus (exact change only). To do this, you’ll need to select ‘cash’ as your payment method in the app. 

The following concessionary passes will offer free travel anytime on the WESTlink service: Disabled Bus pass, Disabled Companion pass, Disabled Companion pass with Wheelchair, Platinum Bus Pass and WESTpass. 

Please make sure your concessionary pass is registered on your account either on the app or on the phone, before you book a journey. 

If you need to travel further, WESTlink also accepts the AvonRider multi-operator day ticket, which can be purchased on board for £7 (pre-select this option in the ‘Payment methods’ option on the app before booking a journey). This ticket will be accepted on WESTlink and most standard bus services, with no limit to the number of journeys you can take within a day. 

Yes, you can pre-book more than one journey, meaning that you can book your return journey ahead of time. 

If you no longer need to travel, please cancel your booking in the app or by calling us on 0117 457 8561 as this will free up a seat for another passenger. 

If you cancel your booking, you will not be charged. Payment is taken once your journey has ended. 

Yes, however please be aware that when booking a journey while abroad, your booking will be placed according to your local time zone, rather than UK time. So, you may need to adjust the time of your booking accordingly. 

To make the service easier to use, we’ve introduced a simple mileage cap for WESTlink journeys (8 miles, or 5 miles in the North Somerset zones). The milage cap enables more journeys to be taken on the service, but it might mean that some previously available journeys may no longer be possible. 

If somebody else is heading in a similar direction, you may be matched up so that you share your journey. This keeps the service fast and affordable. 

When you book, you can specify a departure or arrival time. If a vehicle is available, you can catch a ride that will arrive at your destination up to 30 minutes before your requested time.   

The app will also tell you your estimated arrival time when you book a journey. This will also update as your journey progresses, for example if your bus gets stuck in traffic. 

No, if you’ve already boarded the bus and started your journey you won’t be able to change your destination. If you want to change your destination before you travel, you will need to cancel and book a new journey. 

Yes, although you will need to add this on to your booking through the ‘special settings’ or ‘concessions’ menu in the app. Or let us know when you book by phone. 

If onward travel is required, you could save money with an AvonRider day ticket. It can be bought on board and gives you unlimited journeys on WESTlink and most regular buses for one day. To do this, pre-select this in the ‘payment methods’ option on the app, before booking your journey. For more details visit: travelwest.info/avonrider