We are fully committed to ensuring our website is accessible and inclusive for all its users.

This website is currently being assessed by Shaw Trust Accessibility Services. Any web site carrying this mark is currently being tested by people with a wide range of disabilities to highlight accessibility barriers that might be present, and implement solutions to provide inclusive content.

The Shaw Trust Digital Assessment and Accreditation process is rigorous. Over 60 hours of accessibility testing by users with a disability goes into each and every accreditation. This is in addition to a stringent technical assessment by our digital auditors. All assessments are carried out inline with the Web Content Accessibility Guidelines (WCAG) 2.1 A and AA criteria.

Press on the image below to learn more.

Our statement

This statement applies to content published on the travelwest.info domain and the journeyplanner.travelwest.info subdomain. It does not apply to content on the buytickets.travelwest.info subdomain.

This website is run by the West of England Combined Authority on behalf of the four West of England councils, Bath & North East Somerset, Bristol City, North Somerset and South Gloucestershire. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

• zoom in up to 300% without problems
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

• some information is map based and may not be accessible to screen readers or be legible when zoomed up to 300%
• some older documents are in non-html format (such as PDF) and are not accessible
• we may embed videos from third parties such as YouTube which we do not have control over their markup
• some non-navigational maps (either on page or within non-html documents) are not accessible, these types of maps are exempt from regulations

Each department which publishes content on travelwest.info is responsible for making sure it meets the accessibility regulations.

Feedback and contact information

Public transport information

If you cannot access any public transport information for any reason please contact our Transport Operations team. They can be contacted via phone 0117 374 1265 or email address [email protected].

Any other information

A large number of officers and teams across all the Local Authorities in the West of England contribute with content relevant to their own projects. You’ll find contact details for these officers on the relevant pages. If these are not available for any reason please contact us using the form below.

Reporting accessibility problems with this website

Please use the form below if you’d like to report any other accessibility problems with this website.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

The West of England Combined Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

• Embedded videos: videos embedded from third party websites, such as YouTube or Vimeo, have their own markup which we do not have control over. All videos produced by us will have transcripts, captions and audio description where applicable. We cannot guarantee that any videos not produced by us will have these available.
• Embedded maps (such as Google Maps and OpenStreet Maps): Where possible, OpenStreet maps and Leaflet are used to try and improve the experience for screen readers and that a textual alternative is available for data shown on the maps. However, some areas such as journey planning tools (journeyplanner.travelwest.info subdomain) and travel updates (travelwest.info/travel-updates) rely on third-party data which we have no control over, so textual alternatives are not always available or accessible.
• PDFs and non-HTML documents: Many older documents are in less accessible formats, for example PDF. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
• Maps: Some of our documents and webpages contain non-navigational maps which may not be accessible. This does not meet a number of WCAG 2.1 success criteria, including 1.3, 1.4, 2.4, 2.5, 3.1 and 3.2. These types of maps are exempt from the regulations, so we do not currently have any plans to make them accessible. We will consider the use of maps in our documents and provide a text alternative and/or contact details where appropriate.

Preparation of this accessibility statement

This statement was prepared on 07 December 2020. It was last reviewed on 08 December 2021.