The North Zone covers roughly the following areas.

Please note this list is for reference only. Always refer to the map, apps or customer advisors to confirm your journey will be within the zone.

Bath and North East Somerset wards:

• Bathavon North (partially, eastern areas excluded)
• Keynsham East (fully)
• Keynsham North (partially, western areas excluded)
• Keynsham South (fully)

South Gloucestershire wards:

• Bitton & Oldland Common (the majority, with some exceptions)
• Boyd Vale (fully)
• Charfield (fully)
• Chipping Sodbury & Cotswold Edge (fully)
• Dodington (fully)
• Frampton Cotterell (fully)
• Longwell Green (partially, southern area only)
• Parkwall & Warmley (partially, northern area only)
• Pilning & Severn Beach (partially, northern area boundary with Severn Vale only)
• Severn Vale (fully)
• Thornbury (fully)
• Winterbourne (partially, south-western corner excluded)
• Yate Central (fully)
• Yate North (fully)

The South Zone covers roughly the following areas.

Please note this list is for reference only. Always refer to the map, apps or customer advisors to confirm your journey will be within the zone.

Bath & North East Somerset wards:

• Bathavon North (partially, mostly the eastern areas)
• Bathavon South (the majority is covered, with some exceptions)
• Chew Valley (fully)
• Clutton & Farmborough (fully)
• High Littleton (fully)
• Keynsham East (fully)
• Keynsham North (partially, western areas excluded)
• Keynsham South (fully)
• Mendip (fully)
• Midsomer North North (fully)
• Midsomer Norton Redfield (fully)
• Paulton (fully)
• Peasedown (fully)
• Publow & Whitchurch (fully)
• Radstock (fully)
• Saltford (the majority is covered, with a small exception on the north-western corner)
• Timsbury (fully)
• Westfield (the majority is covered, with an exception in the south-eastern corner)

Bristol wards:

• Avonmouth and Lawrence Weston (partially, most to the west of the M5)
• Bedminster (only the small section to the east of the A38)
• Bishopsworth (only the Imperial Retail Park)
• Brislington East (majority of south-eastern boundary area excluded)
• Brislington West (partially, to allow a connection area between Brislington East and Knowle)
• Filwood (fully)
• Hengrove & Whitchurch Park (partially, to allow a connection area between Filwood and Publow & Whitchurch)
• Knowle (the majority is covered, except the north-eastern corner)
• Southville (only Sheene Road, Malago Road, Dalby Avenue and East Street (including the area to the east)
• Windmill Hill (the majority is covered, except the area to the east of Bath Road)

North Somerset wards:

• Banwell & Winscombe (the majority is covered, except the northern corner and a south-western section)
• Blagdon & Churchill (fully)
• Clevedon East (partially, with a north-eastern section excluded)
• Clevedon South (fully)
• Clevedon Walton (fully)
• Clevedon West (fully)
• Clevedon Yeo (partially, a western section is excluded)
• Congresbury & Puxton (partially, mostly middle, some sections to the west and north east are excluded)
• Gordano Valley (the majority is covered, except for small sections to the south west and south east)
• Hutton & Locking (the majority is covered, except for small sections to the south west and south east)
• Long Ashton (only a small area to the north west is included)
• Nailsea Yeo (partially, most of the eastern area is included, with exceptions)
• Pill (only a small area to the north west is included)
• Portishead East (fully)
• Portishead North (fully)
• Portishead South (fully)
• Portishead West (fully)
• Weston-super-Mare Central (most of the northern zone is included, with exceptions)
• Weston-super-Mare Hillside (the majority is covered, except for the  Ashcombe Park area)
• Weston-super-Mare Kewstoke (partially, mostly southern section, with exceptions)
• Weston-super-Mare Mid Worle (mostly the north-eastern section)
• Weston-super-Mare North Worle (fully)
• Weston-super-Mare South Worle (mostly the eastern section)
• Weston-super-Mare Uphill (partially, exceptions to the south west and northern section)
• Western-super-Mare Winterstoke (partially, mostly central and east)
• Wick St Lawrence & St Georges (partially, mostly the south-western boundary area)
• Winford (the majority is covered, with exceptions to the north-west and north-east)
• Wrington (the majority is covered, with a very small section in the north-western border excluded)
• Yatton (partially, mostly central and north-east and south-west)

South Gloucestershire wards:

• Pilning & Severn Beach (a small section to the south and west of the M49)

The Future Transport Zone (FTZ) covers roughly the following areas.

Please note this list is for reference only. Always refer to the map, apps or customer advisors to confirm your journey will be within the zone. For more information about the FTZ, please see our frequently asked questions.

Bristol wards:

• Avonmouth & Lawrence West (the majority is covered, except for a small section following the borders to the north west, south west and south east)
• Henbury & Brentry (the majority is covered, except a small section to the south west)
• Horfield (fully)
• Southmead (fully)
• Westbury-on-Trym & Henleaze (a small section to the north east)

South Gloucestershire wards:

• Bradley Stoke North (fully)
• Bradley Stoke South (fully)
• Charlton & Cribbs (fully)
• Filton (fully)
• Patchway Coniston (fully)
• Pilning & Severn Beach (the majority is covered, except for a section following the norther border with Severn Vale)
• Stoke Gifford (fully)
• Stoke Park & Cheswick (small section in the north-western border)
• Winterbourne (a small section in the south-western border)

No, WESTlink is a shared service so the app will work out the closest pick up and drop off locations to you, whilst accommodating rides already booked by other users. If you have a disability and are unable to walk to the nearest stop, you can request a bus to pick you up from your home.

If you no longer need to travel, please cancel your booking asap in the app or by calling us on 0117 457 8561 as this will free up a seat for another passenger.

If you cancel your booking you will not be charged. Payment is taken once your journey has ended.

No, if you’ve already boarded the bus and started your journey you won’t be able to. If you want to change your destination before you travel, you will need to cancel and book a new journey.

If you have the WESTlink app you will be able to see the vehicle in real time or our call operators will be able to check for you if you’ve booked by phone. You can also receive an automated message to your mobile through SMS or phone call. Please specify your communication method with your call centre agent.

The app will tell you your estimated time of arrival when you book a journey. This will also update as your journey progresses (for example if your bus gets stuck in traffic).

When you book your journey, you can specify that you need to depart or arrive by a certain time. To get to an appointment we would suggest you use the arrive by option when booking. If a vehicle is available you will be offered a ride that will arrive up to 30 minutes before your requested arrival time. (e.g., for a 3pm appointment you will arrive between 2.30-3pm).

Yes, you will need to add this on to your journey booking through the “Special Settings” or “Concessions” menu item.

Yes, you can pre-book more than one journey in advance.

We’re sorry to hear you’d like to file a complaint. We aim to provide the best service possible and will welcome any feedback to help us improve our service to passengers.

To send us your complaint, please call 0117 457 8561 or email [email protected]. Have the following information ready, so that we are able to assist:

• Date of travel
• Time of travel
• Details of what happened

Our team will come back to you as soon as possible.

This is a trial version of WESTlink with longer operating hours, aimed at helping people get to employment areas not currently served by public transport. This is just one of a number of trial projects being carried out, which combine the latest technology with improvements in infrastructure to enable seamless, car-free and accessible journeys for all residents. To read more about the FTZ, visit the Future Transport Zone project information page on the West of England Combined Authority’s website.