Changes to Westlink from 1 September
What is Westlink
WESTlink is a different type of bus service which operates in the vast majority of the West of England, outside of Bristol and Bath city centres. It runs without a fixed timetable or route, and can be booked by people through the WESTlink app or by phone.
Passengers can get on or off at existing bus stops (over 1,800), a number of “virtual stops”, as well as at a number of easy to reach places. If you want to travel further, you can connect to major bus and rail services.
Where does Westlink operate?
Zones explained
Interactive online map
You can also use our interactive online map to check if your start and end locations are within any of the zones, and if you have any pick-up / drop-off points nearby (bus stops).
Fares & pricing
AvonRider tickets now accepted
Single fares are available at £2 for adults and £1 for children. Young children that are able to sit on an paying adult’s lap travel for free.
All concessionary and older person’s bus passes will be accepted from 9am Monday to Friday and all day Saturday, Sunday and public holidays.
NEW: AvonRider multi operator tickets can now be purchased (and are accepted) on WESTlink services.
£2
Adult single
£1
Child single
£7
Adult AvonRider
AvonRider information
Customers must select AvonRider as a payment option through the app or call centre but will not be charged at this point.
When they board the bus they will either:
- show a valid AvonRider ticket (purchased on another service) to the driver
- purchase an AvonRider ticket from the driver from the on board ticket machine
- payment on bus is by contactless bank card/ApplePay or AndoidPay
- cash can be accepted but only for the day ticket (exact fare should be provided as no change can be given)
Avon Rider tickets allow unlimited travel on registered bus services across the whole West of England area and are available to purchase on participating operators vehicles. For more information visit our AvonRider page.
AvonRider prices:
- Day: Adult £7; Student/Child £5.30; Group (up to 5 people of all ages) £14
- Week: Adult £30; Child £22.50; Student £24.00
How to book with Westlink
Booking is available via the mobile app, website or on the phone.
Journeys can be booked on-demand or on the day before travel from 07:00.
You can book multiple journeys, which means you can book your return journey just after booking your first journey.
Book via the mobile app
The WESTlink mobile app is available for Android and iOS smartphones. Just search for WESTlink in the app store or press the buttons below.
Via the mobile app, you are able to choose your start location and destination. The app will automatically assign the best pick-up and drop-off points to your journey.
You can pay by card when booking, or change your payment method to cash on the bus (exact change only), AvonRider or Concessionary Travelcard, if you have one. You’ll need to show the driver your Concessionary Travelcard.
Book via the web app
You are also able to book online via a web app. The web app works similarly to the the mobile app, except you access it via your browser.
Via the web app, you are able to choose your start location and destination. The app will automatically assign the best pick-up and drop-off points to your journey.
You can pay by card when booking, or change your payment method to cash on the bus (exact change only), AvonRider or Concessionary Travelcard, if you have one. You’ll need to show the driver your Concessionary Travelcard.
Book over the phone
If you are unable to book your journey using the mobile or web apps, you can also book over the phone with the operator.
As with the apps, the booking advisor will assign the best pick-up and drop-off points for you, based on your journey’s start location and destination.
You can pay by bank card over the phone, or choose to pay with cash on the bus (exact change only), AvonRider or Concessionary Travelcard, if you have one. You’ll need to show the driver your Concessionary Travelcard.
Lines are open Monday to Saturday between 05:30 and 21:30, and Sunday & Public holidays between 09:00 and 18:00. Closed on Christmas Day.
Frequently asked questions
Customer assistance
For assistance, feedback, complaints or compliments, our customer advisors are available to help with any query you may have.
Phone lines are open Monday to Saturday between 05:30 and 21:30, and Sunday & public holidays between 09:00 and 18:00. Closed on Christmas Day.