Get on board Westlink, your new on-demand bus service

On-demand, tailor made trips in the West of England area

Pre-book your journey on the app, website or by phone

Get on board from your nearest pick up point or bus stop

Get dropped off at a destination or a convenient bus stop for your onward journey

What is Westlink?

Westlink is a new type of bus service which operates in the vast majority of the West of England, outside of Bristol and Bath city centres. It runs without a fixed timetable or route, and is booked ‘on demand’ by users through the Westlink app or by phone.

Passengers can get on or off at existing bus stops (over 1,800) as well as at a number of easy to reach places, and then connect to major bus and rail services.

Video transcript

WESTlink minibuses can be recognised by their bright green colour. Credit Nodpics Photography

Where does Westlink operate?

There are approximately 30 buses running across the region, which can take up to 16 passengers each. These will operate within 3 zones, North, South and the Future Transport Zone pilot (journeys are limited to within each zone, except for shared areas).

North Zone

Monday – Saturday

07:00 – 19:00

Sunday & Public holidays

No service

South Zone

Monday – Saturday

07:00 – 19:00

Sunday & Public holidays

No service

FTZ

Monday – Saturday

05:30 – 21:30

Sunday & Public holidays

09:00 – 18:00

Keynsham Zone

South and North Zones

Shared

South and FTZ

South and Future Transport Zones

Shared

Interactive online map

You can also use our interactive online map to check if your start and end locations are within any of the zones, and if you have any pick-up / drop-off points nearby (bus stops).

Which areas does each zone cover?

Credit Nodpics Photography

Fares & pricing

Concessionary bus passes accepted

Only single fares are currently available at £2 for adults and £1 for children.

Young children that are able to sit on an paying adult’s lap travel for free.

All concessionary and older person’s bus passes will be accepted from 9am Monday to Friday and all day Saturday, Sunday and Public holidays.

£2

Adult single

£1

Child single

How to book with Westlink

Booking is available via a mobile app, website or on the phone.

Journeys can be booked on-demand or on the day before travel from 07:00.

You can book multiple journeys, which means you can book your return journey just after booking your first journey.

Book via the mobile app

The WESTlink mobile app is available for Android and iOS smartphones. Just search for WESTlink in the app store or press the buttons below.

Via the mobile app, you are able to choose your start location and destination. The app will automatically assign the best pick-up and drop-off points to your journey.

You can pay by card when booking, or change your payment method to cash on the bus (exact change only) or Concessionary Travelcard, if you have one. You’ll need to show the driver your Concessionary Travelcard.

Book via the web app

You are also able to book online via a web app. The web app works similarly to the the mobile app, except you access it via your browser.

Via the web app, you are able to choose your start location and destination. The app will automatically assign the best pick-up and drop-off points to your journey.

You can pay by card when booking, or change your payment method to cash on the bus (exact change only) or Concessionary Travelcard, if you have one. You’ll need to show the driver your Concessionary Travelcard.

Book over the phone

If you are unable to book your journey using the mobile or web apps, you can also book over the phone with the operator.

As with the apps, the booking advisor will assign the best pick-up and drop-off points for you, based on your journey’s start location and destination.

You can pay by bank card over the phone, or choose to pay with cash on the bus (exact change only) or Concessionary Travelcard, if you have one. You’ll need to show the driver your Concessionary Travelcard.

Lines are open Monday to Saturday between 05:30 and 21:30, and Sunday & Public holidays between 09:00 and 18:00. Closed on Christmas Day.

Planning your onward journey

To plan your onward journey, please visit the Travelwest website.

Credit Nodpics Photography

Frequently asked questions

Customer assistance

For assistance, feedback, complaints or compliments, our customer advisors are available to help with any query you may have.

Phone lines are open Monday to Saturday between 05:30 and 21:30, and Sunday & Public holidays between 09:00 and 18:00. Closed on Christmas Day.