The Help Centre

Contact details, frequently asked questions and general travel advice.

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Frequently asked questions

Park & Ride metrobus Travelcards Electric Vehicles Bus Concessionary travel Journey Planner Roads, highways & parking General travel advice
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Park & Ride

  • Bath Park & Ride sites are open 24/7. Overnight parking is therefore permitted at the vehicle owner’s own risk. Please note that charges apply – see Parking costs above.

  • This is currently possible at some sites only, allowing your onward journey to be by other modes. This information will be available on individual Park & Ride sites’ pages. If you’d like to get more information, please contact the Local Authority in charge of the Park & Ride site you’re interested in.

  • Parking is free at all Bristol Park & Ride locations, but you must park and catch one of the bus services at the site.

    At Bath Park & Ride locations, parking is free for bus users. From 1st November 2022, anyone not using the bus will have to pay to park at the sites.

  • There are different opening times for different locations. Please visit the Park & Ride pages for more info.

  • Yes, but please be aware that cycle parking is limited.

    We cannot be made responsible for damage or theft, cyclists are responsible for locking their bikes safely in the assigned areas.

metrobus

  • Children up to the age of 4 travel free.

    Children between the ages of 5 and 15 travel for around half the price of an adult.

  • metrobus is a new, modern express bus service for the greater Bristol area, which sits between regular bus services and the rail network.

  • The m1, m2, m3 and m3x are operated by First West of England

    First is the largest bus operator in the West of England region, covering Bristol, Bath, Weston-super-Mare and beyond.

    It operates around 600 buses and carries over 62 million passengers per year.

    First is a large employer and investor in the region, operating from seven depots and employing approximately 1,800 people.

    Since 2015, it has invested over £60 million in new vehicles and £10 million in metrobus. It has one of the highest low emission fleets in the UK with over 140 low emission buses and has recently invested in a sizeable fleet of bio-methane gas powered vehicles.

Travelcards

  • When buying online, you’ll be able to collect your tickets at a metrobus iPoint 2 hours later, or on the bus* and Bristol Park & Ride sites the following day from 6am (when ordered before 11pm).

    *Except First buses and metrobus services.

  • There are other ways to buy tickets, such as on the bus or at metrobus iPoints. Have a look at our page How to use your Travelcard and choose the right ticket for your journey to see which ones are available.

  • Yes, you’ll be able to add certain tickets to your Travelcard on the bus* using cash or Pay-As-You-Go balance. Have a look at How to use and choose your ticket to find out which tickets are available on the bus.

    *You can’t buy tickets on metrobus services. Metrobus is a buy-before-boarding service.

    • Unused tickets will expire 6 months after purchase.
    • Pay-As-You-Go balance will never expire, but administration fees may apply after 12 months. Please visit sQuid for more information.

  • You card should arrive within 5 working days. If you have been waiting for longer than this, please contact us.

Electric Vehicles

  • No. Charging cables lock in place when you start to charge, and can only be unlocked by you once you finish using the charge point.

  • No. Your electric car will come with a charging cable which allows you to charge at home and at public chargers. Rapid chargers work slightly differently – they have their own cable which you can use, a bit like a petrol pump. Some cars also come with a cable that can plug into a normal 3-pin socket – this isn’t recommended for everyday use, but can be useful as a back-up.

  • Revive is a regional network of electric vehicle charging points located in the West of England (including Bristol, South Gloucestershire, Bath and North East Somerset, and North Somerset) set up by the local councils.

    Registration is free and there are no subscription costs – you pay for the electricity you use. Go to revive charging to register and start using Revive charge points. Revive operates on the same platform as the national Geniepoint network, so users can also access GeniePoint chargers.

    Revive includes public charge points that were part of the Source West network and was setup as part of the Go Ultra Low West project.

    For more information and other FAQs, visit revive charging.

Bus

  • If you need to make a comment or complaint about bus services, you should first contact the operator.

    If they don’t deal with your comment or complaint, we suggest contacting Bus Users UK or the Western Traffic Commissioner.

  • For information on how to report any issues, please visit our help centre.

  • Please contact the bus operator.

  • Please follow the information displayed at the bus stop. We regularly provide information about major changes, you can find these on the bus service changes page.

Concessionary travel

  • There are various services that provide transport to Bristol Airport:

    • Services A1 (from/to Bristol) & A3 (from/to Weston-super-Mare) – Bus passes cannot be used for free travel to/from the airport. They can be used for free travel elsewhere on the route for local trips that don’t start or end at the airport (usual time restrictions apply).
    • Service A4 (from/to Bath) – Bus passes cannot be used for free travel to/from the airport, however, holders can travel at a discounted rate (visit Air Decker for more information). They can be used for free travel elsewhere on the route for local trips that don’t start or end at the airport (usual time restrictions apply).
    • Services 54 (from/to Clevedon) & 55 (from/to Hengrove Park, Bristol) – Bus passes can be used for free travel to/from the airport and anywhere else on the route (usual time restrictions apply).
    • FALCON (from/to Plymouth) – Bus passes cannot be used for free travel anywhere on the route.

  • Yes. English concessionary bus passes (‘older person’s’ and ‘disabled person’s’) are accepted on all metrobus services.

    There’s no need for a separate ticket, just present your pass to the driver as you do on a regular bus.

    You can use your pass to travel on any metrobus service Monday to Friday from 09:00 – 04:00 the next day and any time on Saturdays, Sundays and public holidays.

Journey Planner

    • When there is a minute countdown it means that the real time information system is correctly tracking the bus location via its activated GPS device.
    • When the system cannot find the GPS location of a bus scheduled to arrive it will automatically show the scheduled time as per timetable.

  • Yes. You can never be identified by what you do on our Journey Planning tools, or website. We only track general usage statistics such as which bus stops or timetables are most popular, which buttons are most clicked, etc… Any location information, such as road names or geographical coordinates, is stripped from the page address (URL) before it reaches Google Analytics, the online software we use to analyse website statistics, and is not stored anywhere else. If you would like more information see our Privacy Policy.

  • If this timetable and/or route have already been made available to the public, you’ll be able to find it by following these steps:

    • Visit Routes and Timetables
    • Select the area the bus service is operating on
    • Above the list of service numbers, click on Current Timetable and change this to Upcoming Timetable
    • You’ll be able to see any available upcoming timetables and select the one you were looking for

    Below is a screenshot of what the Upcoming Timetable option looks like:

    screenshot showing the option "Upcoming Timetables" selected

Roads, highways & parking

General travel advice