What are Cookies and why do we use them?

A “cookie” is a file stored on your computer. It stores small amounts of information to help make our website work. They don’t run any codes and don’t contain viruses.

How we use cookies might use cookies to improve your experience whilst navigating or using tools on our website. Certain cookies are essential to the proper function of the website and will help us understand what content is most useful to you, allowing us to customise our services and content.

Types of cookies we use

We use cookies that allow us to track traffic patterns on the website to identify popular content and potential issues with it. We also use cookies to measure how visitors interact with our website so we can improve our content and provide you with the best service.

We may be using essential cookies (e.g. PHPSESSID) or other methods to save your preferences on our website, these are essential for certain functionality to work correctly and cannot be turned off, these methods do not collect any personal data unless you choose to by selecting, for example, “Save recent locations”.

Cookies issued by third parties

(a) We use Google Analytics to gather information about how visitors use our website. Google Analytics has its own cookies, and the information generated by these is transmitted to Google. This information is used for statistical reports that allow us to measure and analyse metrics such as, but not limited to, visits to the website and pages, and average time spent on site. For more information please visit Google Analytics information page. We control the placement of these cookies. Data collected by these cookies is completely anonymous and aggregated. Data is kept indefinitely for historic research purposes.

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Other cookies out of our control

We can only control cookies placed by our main website found at and our journey planner found at

The Travelcards portal found at is maintained by a different organisation and therefore may place other cookies in your machine. You can find contact details for the Travelcards teams here.

We may link to external websites that place their own cookies on your device.

Your choice

We do not place cookies in your device unless you press “I Accept” on our cookie pop-up banner.

You have the freedom to change the settings in your browser so that it warns you each time a website is placing a cookie in your device, or you can turn all cookies off. You’ll have to look at your browser’s Help menu to learn how to modify the way it handles cookies. Just keep in mind that some features in some websites might not function properly if you’re not allowing cookies.

Updates to Cookie Policy

We may update this Cookie Policy in response to changing laws or technical or business developments. You can see when this Cookie Policy was last updated by checking the ‘last updated’ date displayed at the bottom of this Policy.

Data protection

More information can be found in our Privacy Policy.

Last updated: 31/05/2024