A new e-scooter service is coming

Changes are coming! From this Autumn TIER, a new e-scooter operator in the West of England, will be replacing Voi

TIER e-scooters launch dates

The new TIER hire scheme is being launched in phases as below:

Bath: TIER e-scooters and e-bikes began operation on 12 September
Bristol: The first e-scooters and e-bikes will be available for use on Saturday, 14 October

Once the switch-over takes place, you will no longer be able to hire e-scooters in Bristol or Bath using the VOI app and will have to start using the TIER app.

E-bikes will first launch in Bath, at the same time as e-scooters, and e-cargo bikes will also be coming soon under this new scheme. To keep up to date complete the form below.

New scheme Operating areas

E-scooters will operate within the same current areas, e-bikes and e-cargo bikes will be available within the same areas as the e-scooters and wider. More information about these will be released soon.

New scheme hire options

The new TIER scheme will continue to offer hop-on hop-off and long-term rentals.

Pay per ride

With pay per ride, for both e-scooters and e-bikes, you will pay £0.99 to unlock and £0.16 per minute thereafter. So if you’re riding for, let’s say, 10 minutes, your ride would cost you a total of £2.60.

Commute Pass

Enjoy 30 minutes of riding at a reduced rate and free unlocks for 24 hours for £3.99. The price per minute in this option is around £0.13. This works for both e-scooters and e-bikes.

Monthly subscriptions

You will also be able to subscribe to monthly passes which give you a limited number of minutes to ride each month. See below the monthly options. This will work for both e-scooters and e-bikes.

Long-term rentals

You will continue to get exclusive access to an e-scooter with unlimited travel, for £40 per month.

Compare all options below

Name	Minutes included	Cost per minute	Unlock cost	Total cost
Pay per ride	On-demand	£0.16	£0.99	On-demand
Commute pass	30 minutes to use within 24 hours	£0.13	Free	£3.99
Monthly 150	150 minutes per month	£0.13	Free	£19.99
Monthly 300	300 minutes per month	£0.10	Free	£29.99
Monthly 500	500 minutes per month	£0.9	Free	£44.99

New scheme special discounts

Special discounts will continue to be provided, this will include:

Blue Light card holders (includes veterans)
NHS employees
University students and staff
Apprentices
Those on low incomes
Refugees and Asylum seekers
Disabled people
Over 65s

New scheme safety measures and general rules

The same rules and safety measures will apply to the new e-scooter scheme. Particularly, riders will still be required to be at least 18 years old and have a full or provisional driving licence.

A feature of the new contract is improvements to parking for e-scooters and e-bikes to address concerns around obstruction on footways, particularly from people with access needs. Some parking zones identified as particularly busy will be more visibly prominent to reduce clutter, as well as having strictly enforced maximum capacity measures. One hundred designated bike racks will be implemented across the region, while measures such as on-road parking bays are also being considered.

Sign up to receive updates from TIER

Name(Required)

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Are you a current user of VOI e-scooters?(Required)

Yes, I currently use hop-on hop-off e-scooters

Yes, I currently have a long-term rental e-scooter

I’ve used them before, but haven’t used in a long time

I’ve never used them before

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By submitting this form you are agreeing to our website’s Privacy Policy and to the privacy statement below.

Travelwest will share your details with TIER for marketing purposes, so that TIER may send you e-mails with information about its services and offerings in accordance with TIER’s privacy policy (see below). The consent may be withdrawn at any time.

TIER’s Privacy Policy

The data controller is TIER Mobility SE, c/o WeWork, Eichhornstr 3, 10785 Berlin, Germany, E-Mail: [email protected]. You can reach our data protection officer at [email protected].

We receive the data you have entered into the contact form on the Travelwest website (in particular your name and e-mail address) from Travelwest. We use the data to send you information about our services and offerings.

We may use a double opt-in process, i.e. you will receive a notification e-mail in which you must confirm that you are indeed the owner of the specified e-mail address by clicking on a link. When you confirm your e-mail address, we store your contact details, the time of registration and the IP address used for registration until you unsubscribe or revoke your consent.

You may withdraw your consent at any time and without costs, e.g. by sending an e-mail to [email protected] or by using the unsubscribe link included in our mailings.

The data processing is based on your consent pursuant to Art. 6(1)(a) UK GDPR. We delete your data upon withdrawal of your consent or unsubscription.

We may use external service providers in connection with the mailings, who act exclusively on our behalf and must treat the data confidentially.

You have the right to request access to (Art. 15 UK GDPR) and rectification (Art. 16 UK GDPR) or erasure (Art. 17 UK GDPR) of personal data or restriction of processing (Art. 18 UK GDPR), the right to object (Art. 21 UK GDPR) and the right to data portability (Art. 20 UK GDPR). You have the right to lodge a complaint with a supervisory authority (Art. 77 UK GDPR).

Current Bristol e-scooter hire scheme

For information about the current Bristol e-scooter hire scheme, follow the link below.
E-scooter hire