Introduction

West of England Combined Authority is the data controller for the purposes of the Data Protection Act 2018 and other regulations including the UK General Data Protection Regulation (UK GDPR), which means it determines what your personal data is used for and why it is collected.

The purpose of this privacy notice is to tell you about how we collect and use personal data in connection with our publicity distribution service, such as leaflets and public transport guides. We may update this privacy notice from time to time.

Our main address is Transport Operations Team (Outreach), 70 Redcliff Street, Bristol, BS1 6AL and, for any subject related to this privacy policy, you can also contact us via [email protected].

Information We Collect

• Name
• Age category (Child or Adult, for the purpose of adapting the style of our letters)
• Phone number
• Email address
• Postal address

Purpose of Data Collection

We collect your personal information to facilitate the distribution of leaflets and public transport guides. The purposes include, but are not limited to, maintaining contact, providing relevant updates, and ensuring the successful delivery of our services.

Data Retention

• For one-off distributions: We retain your data only for the duration required to deliver the service.
• For recurrent distributions: Your data will be kept indefinitely until you request removal from the distribution list. Upon your request, we will promptly delete your information.

Data Sharing

We may share your postal address with subcontractors, such as distributing companies, who will retain the data only for the duration required to deliver the service.

Data Security

Your data will be securely stored on servers within the United Kingdom. We take appropriate measures to protect your information from unauthorised access, disclosure, alteration, and destruction.

Your Rights

The law gives you a number of rights to control what and how personal information is used by us, including the right to access a copy of your personal information and withdraw your consent when we rely on your permission to use your personal data.

The best way to request a copy of your personal information, or make a request for correction or deletion at any time, is by contacting us at [email protected].

If you think we have dealt with your information inappropriately or unlawfully, you have the right to complain to the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Website: https://ico.org.uk/

Contact Information

If you have any questions or concerns regarding your privacy or this policy, please contact us at [email protected].

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices. Where we hold your contact details for this service, we will notify you of any significant updates.

Consent

By engaging with our leaflet and public transport guide distribution services, you consent to the terms outlined in this Privacy Policy.

This Privacy Policy was last updated on 02 February 2024.