Region: South Gloucestershire

We are looking for views from metrobus passengers on how they use iPoints.

iPoints are the distinct totems found at most metrobus stops in Bristol, North Somerset and South Gloucestershire. They help passengers to access many different kinds of services, such as ticket purchasing, live arrival times and journey planning.

Since they were first installed, there have been big changes in the ways which passengers can now access these services.

This survey is for all metrobus passengers, whether you often use the iPoints or not.

The current iPoint contract expires in 2026. The survey responses will help to inform the procurement of a new contract.

The survey is divided into seven sections:

1. Frequency of use
2. Ticket purchasing
3. Real-time information
4. Journey planning
5. Emergency assistance
6. Purpose and reputation
7. About you

Towards the end of the survey, there is also an open text question where you can provide further comments about the functions of iPoints.

Tell us what you think

This survey is open from 26 September 2025 and will close at midnight on 7 November 2025.

Please give us your feedback by by Friday 7 November 2025 to make sure your views are considered.

Go to the survey

If you have a query, would like the survey in an alternative format, or want to find out more about the review you can:

• Email: [email protected] 
• Write to: metrobus iPoint review, Transport Engagement Team, PO BOX 3399, 100 Temple Street, Bristol, BS1 9NE

What happens next

The survey responses will be analysed, and the outcomes will inform the review of iPoint functionality.

The objective of the review is to evaluate the current use and requirements of iPoints which will help inform the procurement of the next contract in Autumn 2026.