Rail Disruptions

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  • XC, GWR, SWR, AW – Various National Rail routes  

    CORONAVIRUS - Latest Travel Advice

    Last updated: 05:11 16/11/2020

    Train operating companies are continuing to run services in line with government advice and guidelines, and in order to meet current levels of demand and to help with social distancing on board.

    Details of the timetables, and safe travel advice from each operator, is available via the Train Operating Company links towards the bottom of this page.

    If you are travelling by train, you can travel with confidence. As part of the industry's safer travel pledge, rail companies are doing extra cleaning and providing more service information.

    Social distancing guidelines mean there will be reduced capacity on board trains. Please follow the advice given by your train operator regarding planning your journey. You also need to follow the latest advice from government and public health officials, and this includes local lockdown rules.

    Please also follow the recommended guidance before you set off:

    • Plan ahead and consider travelling at quieter times
    • Carry hand sanitiser and wash your hands before and after travelling
    • Follow social distancing guidance at stations, on platforms and on trains
    • Do not travel if you or anyone in your household are showing symptoms of Covid-19

     

    If you do travel, you must wear a face covering (unless you are exempt).

    National restrictions:

    There are different restrictions in place across England, Scotland and Wales. Please check the below links for the latest government advice:

     

    More information:

    For the latest Coronavirus guidance from the NHS, please visit nhs.uk/coronavirus.

    Answers to the common questions that you are asking about train services can be found on our dedicated Coronavirus page.

    You can click on the links below to find out more information from each Train Operating Company:

     

    Waiting Rooms and Ticket Offices:
    Some waiting rooms at stations remain closed for public safety. Some Ticket Offices also remain closed or have reduced opening times. Times on the station information pages may not match up to the current opening times.

    Check before you travel
    You are advised to check the Journey Planner as close to your time of travel as possible, as timetables and travel advice may be subject to late notice change.

    Twitter:
    If you would like to follow this incident on Twitter, please use #COVID19UK

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey.

  • SWR – All routes across the South Western Railway network   

    South Western Railway - Timetable information and social distancing advice

    Last updated: 04:52 16/11/2020

    A revised South Western Railway service will be in operation until Friday 11 December. You can find the timetable for each route here.

    When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

    More information from South Western Railway about what is being done to make sure you can travel with confidence can be found here.  

    Check before you travel:
    You can check your journey up to Friday 11 December using the National Rail Enquiries real-time Journey Planner.

    If you are travelling from Saturday 12 December, please check your journey closer to the time as timetables have not yet been confirmed.  

    Twitter:
    If you would like to follow this incident on Twitter, please use #COVID19UK

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey.

  • XC – All CrossCountry routes.    

    CrossCountry - Revised timetable and social distancing advice

    Last updated: 04:51 12/11/2020

    CrossCountry are operating a reduced timetable, in line with current passenger demand and government guidelines. Details of the service that is running can be found here.

    There are different restrictions in place across England, Scotland and Wales. Please check the below links for the latest government advice:

     

    Seat reservations:

    You must make a seat reservation when you purchase your ticket. Each customer will receive a reservation which will include your seat number and coach detail. The seat reservations will allow you to socially distance from other customers, with the allocation of a window seat. Please stick to your reservation to ensure that everyone can travel safely.

    Where can I find more information?

    The latest advice, including how to travel safely and how to apply for a refund, can be found on CrossCountry's dedicated Coronavirus page.

    Check before you travel:
    You can check your journey using the National Rail Enquiries real-time Journey Planner. Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

    Twitter:
    If you would like to follow this incident on Twitter, please use #COVID19UK

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey.

  • GWR – All routes.  

    Great Western Railway - Timetable information and social distancing advice

    Last updated: 04:39 16/11/2020

    Great Western Railway are operating an amended timetable due to the current coronavirus situation. Revised timetables can be found here. 

    When planning your journey, please check the latest government advice as restrictions may be in place. You can find links to the latest information for England here and Wales here.

    More information on what Great Western Railway are doing to help you travel with confidence can be found here.

    London Paddington station has a one way system in operation at busy times. This will be in place at the country end of London Paddington station. Due to the sail bridge section being so narrow, passengers entering from H&C or Canalside will use the taxi facility route.

    Check before you travel:
    You can check your journey using the National Rail Enquiries real-time Journey Planner. Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

    Twitter:
    If you would like to follow this incident on Twitter, please use #COVID19UK

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey.

  • AW – All Transport for Wales routes

    Transport for Wales - Timetable information and social distancing advice

    Last updated: 02:33 17/11/2020

    Transport for Wales are operating a reduced timetable, in line with current passenger demand. The current timetable can be found here.

    Current restrictions:

    Since Monday 9 November, following the end of the "firebreak", new guidance has been in place. You can find the latest information and advice from the Government here.

    What advice and information is available on crowding and social distancing?

    The capacity of today's services, can be found here. This will help you decide which train to travel on to avoid the busiest times and services.

    Pontypridd station:

    There is a one way system operating at Pontypridd station. Please make sure you walk in the designated areas.

    No service at some stations:

    In order to maintain a safe distance between the conductor and customers, Transport for Wales need to be able to operate two train doors. Due to the short platform length at some stations, this is not possible. As a result, trains will not call at the below stations until further notice:

    • Llanaber - Closest alternative station is Barmouth, which is 2.5 miles away
    • Llanbedr - Closest alternative station is Pensarn, which is 1 mile away
    • Llandanwg - Closest alternative station is Pensarn, which is 1 mile away
    • Tygwyn - Closest alternative station is Talsarnau, which is 1.5 miles away
    • Abererch - Closest alternative station is Penychain, which is 2.5 miles away
    • Gilfach Fargoed - Closest alternative station is Bargoed, which is 1 mile away
    • Llanfairpwll - Closest alternative station is Bangor, which is 4.5 miles away
    • Valley - Closest alternative station is Holyhead, which is 3.5 miles away
    • Hopton Heath - Closest alternative station is Bucknell, which is 3.5 miles away
    • Sugar Loaf - Closest alternative station is Llanwrtyd Wells, which is 3 miles away

     

    Check before you travel:
    You can check your journey up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner

    If you are travelling from Saturday 12 December onwards, please check back nearer the time.

    Twitter:
    If you would like to follow this incident on Twitter, please use #COVID19UK

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey

  • AW – Between Carmarthen / Swansea and Shrewsbury

    Buses replace trains between Swansea and Llanwrtyd until further notice

    Last updated: 10:16 20/11/2020

    The Heart of Wales Line is currently closed between Llanelli and Llanwrtyd. This is due to the ongoing repairs to the track following the derailment of a freight train near Llangennech.

    How is this affecting the train service?

    Trains are unable to run between Llanelli and Llanwrtyd.

    Network Rail is working around the clock to complete the considerable repairs needed. The line is not expected to reopen until April 2021.

    Alternative travel options:

    Replacement buses:

    Buses and minibuses will replace trains between Swansea and Llanwrtyd, from Monday to Saturday. The buses will be extended to run between Swansea and Llandrindod on Sundays.

    For those stations with minibus-only access, customers may be required to change between larger buses and minibuses. A full size coach will operate a limited stop service and a minibus will serve all stations.

    For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

    What happened?

    On Wednesday 26 August, a freight train transporting diesel fuel derailed and caught fire in the Llangennech area. The remaining diesel from the wagons has been removed and the damaged wagons have all been removed from site by road. Network Rail are now repairing damage to the rail infrastructure. Regular updates from Network Rail can be found here and a short video can also be viewed here.

    Also in August 2020, extreme weather resulted in damage to the railway in various locations between Llandrindod and Craven Arms. Repairs on this section of the line were completed in November 2020 and trains are able to run again between Llandrindod and Shrewsbury.

    Check before you travel:

    You can check your journey using the National Rail Enquiries real-time Journey Planner

  • XC, GWR – CrossCountry between Manchester Piccadilly and Cardiff Central via Bristol Parkway  Great Western Railway between London Paddington and Cardiff Central / Swansea; and also between Cardiff Central and Brighton / Exeter St Davids / Portsmouth Harbour / Taunton / Penzance

    Normal train service between Newport and Bristol Parkway

    Last updated: 10:43 23/11/2020

    The railway line has now reopened between Bristol Parkway and Newport following an engineering problem that occurred earlier this month on a bridge near Patchway.

    Train services are now able to run normally between Bristol Parkway and Newport.

  • GWR – Between Maidenhead and Marlow

    Buses replace trains between Bourne End and Marlow from Saturday 14 until Sunday 29 November

    Last updated: 08:22 02/11/2020

    Engineering work is taking place between Bourne End and Marlow, closing all lines.

    Trains will run between Maidenhead and Bourne End only. Buses will replace trains between Bourne End and Marlow.

    On Saturday 14 November, please note that the 00:14 Marlow to Maidenhead train will run as normal and most trains will depart Maidenhead 25 minutes later than normal.

    Information about the replacement buses:

    The journey time on buses between Bourne End and Marlow is approximately 10 minutes.

    On Saturdays, buses will depart Marlow 2 minutes earlier and on Sundays, buses will depart 12 minutes earlier than the train would normally do, in order to connect with the trains at Bourne End.

    Check before you travel:

    You can plan your journey using the National Rail Enquiries Journey Planner

    Although journey planners are showing correctly, your journey may be subject to alteration at short notice due to the Coronavirus outbreak. Please check before your journey.

    Replacement Bus Travel Advice:

    For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

    Project information:

    You can find more details about the project here.

  • GWR – All routes to / from London Paddington

    Disruption to / from London Paddington expected until 07:00 tomorrow, Tuesday 24 November

    Last updated: 11:49 23/11/2020

    Damage to the overhead electric wires between London Paddington and Reading is causing disruption to journeys between these stations. Trains may be cancelled, delayed by up to 20 minutes or revised.

    Disruption is expected until 07:00 tomorrow. Tuesday 24 Noember.

    Advice for Great Western Railway customers:

    Great Western Railway customers may use the following alternatives:

    • CrossCountry services between Reading and Oxford
    • London Underground on reasonable routes
    • Chiltern Railways between London Marylebone and Oxford
    • London Underground Bakerloo Line services between Paddington and Marylebone 

     

    The following Great Western Railway service changes are currently in place:

    London Paddington - Bedwyn

    Apart from longer distance services, trains which run between Paddington and Bedwyn will only operate between Reading and Bedwyn. As such, customers may need to use an alternative train between London Paddington and Reading to connect with their intended service.

    London Paddington - Didcot Parkway

    Local stopping train services which normally operate between London Paddington and Didcot Parkway will only operate between Reading and Didcot Parkway. As such, customers may need to use an alternative train between London Paddington and Reading to connect with their intended service.

    London Paddington - Oxford

    Fast train services between London Paddington and Oxford will not operate in either direction unless forming a longer distance service to / from Worcester.

    Advice for TfL Rail customers:

    TfL Rail customers may use the following alternatives:

    • Great Western Railway services between London Paddington and Reading
    • London Underground services between London Paddington and Heathrow Terminal 5
    • London Buses between London Paddington and Heathrow (Central Bus Station)

     

    Additional information:

    A section of the overhead power lines in the Ealing Broadway area was damaged during Sunday evening. In order to allow remedial work to take place, some lines will be closed and fewer trains will be able to run to and from London Paddington.

    Check before you travel:
    You can check your journey using the National Rail Enquiries real-time Journey Planner

    Twitter:
    If you would like to follow this incident on Twitter, please use #Paddington

    Compensation:
    You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey.

  • SWR – Between London Waterloo and Haslemere / Portsmouth Harbour

    Amended late night South Western Railway service from Monday 23 to Wednesday 25 November

    Last updated: 01:11 23/11/2020

    Engineering work is taking place overnight between Haslemere and Havant, closing some lines.

    The 22:30 London Waterloo to Portsmouth Harbour services terminates at Haslemere.

    The 22:45 London Waterloo to Portsmouth & Southsea services terminates at Haslemere.

    The 22:19 Portsmouth Harbour to Waterloo service terminates at Havant.

    Connecting buses will run between:

    • Haslemere - Havant
    • Haslemere - Portsmouth & Southsea
    • Haslemere - Portsmouth Harbour
    • Havant - Guildford

    The following services will not run:

    The 21:45 London Waterloo to Portsmouth & Southsea

    The 23:00 London Waterloo to Portsmouth Harbour

    Check before you travel:

    You can plan your journey using the National Rail Enquiries Journey Planner

    Although journey planners are showing correctly, your journey may be subject to alteration at short notice due to the Coronavirus outbreak. Please check before your journey.

    Replacement Bus Travel Advice:

    For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

  • GWR – Various local and long distance routes

    Amended early morning / late night Great Western Railway service from Monday 23 to Friday 27 November

    Last updated: 01:01 11/11/2020

    Engineering work is taking place across the Great Western Railway network, resulting in various lines being closed.

    Monday

    The 23:34 London Paddington to Didcot Parkway service will use alternative platforms at Tilehurst, Goring & Streatley and Cholsey will NOT call at Pangbourne. Customers for Pangbourne should travel to Tilehurst for a bus to Pangbourne taking 10 minutes. Customers from Pangbourne should travel by bus
    from Pangbourne to Tilehurst to connect with a train.

    Monday - Wednesday

    The 23:52 London Paddington to Reading will NOT call at Burnham and Taplow

    The 22:51 Newbury to London Paddington will NOT call at Taplow and Burnham.

    Customers travelling to and from Burnham and Taplow should travel via Slough and a bus will operate from Slough to Burnham and Slough to Taplow.

    Monday - Thursday

    The 21:23 Portsmouth Harbour to Bristol Temple Meads service will terminate Westbury. Road transport will depart at 23:40 from Westbury to Trowbridge, Bradford-on-Avon, Bath Spa and Bristol Temple Meads.

    The 22:30 London Paddington to Bristol Temple Meads will be diverted between Swindon and Bristol Temple Meads, NOT calling Chippenham and Bath Spa. Road transport will operate from Swindon to Chippenham and Bath Spa. This bus continues to Bristol Temple Meads.

    Tuesday

    The 00:45 and 03:54 Oxford to Reading services will use alternative platforms at Tilehurst, Goring & Streatley and Cholsey and will NOT call at Pangbourne. Customers for Pangbourne should travel to Tilehurst for a bus to Pangbourne taking 10 minutes. 

    Tuesday - Friday

    The 22:00 London Paddington to Exeter St Davids will arrive at Tiverton Parkway and Exeter St Davids approximately 20 minutes later than normal on Wednesday & Thursday morning and approximately 10 minutes later than normal on Friday morning.

    The 23:45 London Paddington to Penzance “Night Riviera” Sleeper Service will arrive at Exeter St Davids approximately 20 minutes later than normal on Wednesday & Thursday morning approximately 10 minutes later than normal on Friday morning. Train will run as normal after Exeter St Davids.

    The 21:45 Penzance to London Paddington “Night Riviera” Sleeper Service will depart Taunton approximately 12 minutes later than normal on Wednesday & Thursday morning and approximately 18 minutes later than normal on Friday morning. Normal timings at Reading and London Paddington.

    The 00:34 London Paddington to Reading will NOT call at Burnham and Taplow.

    The 00:18 Reading to London Paddington will NOT call Taplow and Burnham.

    Customers travelling to and from Burnham and Taplow should travel via Slough and a bus will operate from Slough to Burnham and Slough to Taplow.

    Thursday

    The 21:00 Cardiff Central to Exeter St Davids service will depart Tiverton Parkway and arrive Exeter St Davids approximately 20 minutes later than normal.

    The 21:04 London Paddington to Plymouth service will depart Tiverton Parkway and beyond approximately 10 minutes later than normal.

    Thursday - Friday

    The 04:37 Gloucester to Worcester Shrub Hill will depart Gloucester earlier than normal at 04:27, Cheltenham Spa 04:38, normal timings at Ashchurch for Tewkesbury and Worcester Shrub Hill.

    Friday

    The 23.34 London Paddington to Didcot Parkway will use alternative platforms at Tilehurst, Goring & Streatley and Cholsey and will NOT call at Pangbourne. Customers for Pangbourne should travel to Tilehurst for a bus to Pangbourne taking 10 minutes. Customers from Pangbourne should travel by bus from Pangbourne to Tilehurst to connect with this train.

    Check before you travel:

    You can plan your journey using the National Rail Enquiries Journey Planner

    Although journey planners are showing correctly, your journey may be subject to alteration at short notice due to the Coronavirus outbreak. Please check before your journey.

    Replacement Bus Travel Advice:

    For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

  • AW – Transport for Wales between Merthyr Tydfil / Aberdare / Cardiff Central and Bridgend

    Buses replace late night trains between Barry and Bridgend from Monday 23 to Friday 27 November

    Last updated: 10:52 27/10/2020

    Engineering work is taking place between Barry and Bridgend, closing lines overnight from Monday evening until Saturday morning.

    After 21:20 each night, buses will replace trains between Barry and Bridgend.

    Check before you travel:

    You can plan your journey using the National Rail Enquiries Journey Planner

    Although journey planners are showing correctly, your journey may be subject to alteration at short notice due to the Coronavirus outbreak. Please check before your journey.

    Replacement Bus Travel Advice:

    For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

  • AW – Transport for Wales between Cardiff Central / Swansea and Carmarthen / Fishguard Harbour / Pembroke Dock

    Buses replace late night / early morning trains between Port Talbot Parkway / Swansea and Llanelli / Carmarthen from Monday 23 to Friday 27 November

    Last updated: 12:42 27/10/2020

    Engineering work is taking place between Swansea and Carmarthen, closing various lines overnight from Monday evening until Friday morning.

    As a result, buses will replace trains from 22:45 to 06:00 each night between Port Talbot Parkway / Swansea and Llanelli / Carmarthen.

    Check before you travel:

    You can plan your journey using the National Rail Enquiries Journey Planner

    Although journey planners are showing correctly, your journey may be subject to alteration at short notice due to the Coronavirus outbreak. Please check before your journey.

    Replacement Bus Travel Advice:

    For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

  • AW – All routes through Shrewsbury

    Disruption at Shrewsbury

    Last updated: 09:53 23/11/2020

    Trains can now run normally following a points failure at Shrewsbury

  • SWR – Between London Waterloo and Portsmouth Harbour

    Disruption between Guildford and Haslemere

    Last updated: 04:06 23/11/2020

    Trains between Guildford and Haslemere are now running normally following a fault with the signalling system between these stations.

  • AW – Between Penarth and Merthyr Tydfil

    Disruption between Abercynon and Merthyr Tydfil

    Last updated: 10:31 23/11/2020

    Trains are now able to run between Abercynon and Merthyr Tydfil following a person having been hit by a train earlier.

  • SWR – Between London Waterloo and Guildford / Hampton Court / Shepperton / Woking / Chessington South / Dorking

    Disruption between Clapham Junction and Raynes Park expected until the end of the day

    Last updated: 06:31 23/11/2020

    The emergency services have now dealt with the incident between Clapham Junction and Raynes Park, allowing lines to reopen.

    Trains between Clapham Junction and Raynes Park may still be cancelled, delayed or revised. Disruption is expected until the end of the day.

    Alternative travel advice

    To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

    • London Underground between Wimbledon and London via any reasonable route
    • TfL Buses between Surbiton and Clapham Junction and Kingston and Clapham Junction
    • Great Western Railway between Reading and Basingstoke
    • Southern and Thameslink via any reasonable route

     

    Check before you travel:
    You can check your journey using the National Rail Enquiries real-time Journey Planner

    Twitter:
    If you would like to follow this incident on Twitter, please use #RaynesPark

    Compensation:
    You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

    Feedback:
    We want to make information better - tell us how! Fill out this online Disruption Survey.

  • GWR – Great Western Railway between Hereford / Great Malvern and London Paddington, and also between Great Malvern and Bristol Temple Meads West Midlands Railway between Hereford and Worcester Shrub Hill / Birmingham New Street

    Delays between Hereford / Great Malvern and Worcester

    Last updated: 08:30 23/11/2020

    Trains between Hereford / Great Malvern and Worcester are now able to run normally following a safety inspection of the track in the Great Malvern area.

  • AW – Transport for Wales between Chester and Crewe

    Buses replace early morning trains between Chester and Crewe from Tuesday 24 to Friday 27 November

    Last updated: 09:01 29/10/2020

    Engineering work is taking place between Chester and Crewe, closing lines overnight from Tuesday evening until Friday morning.

    Between 23:30 and 05:30 each night, buses will replace trains between Chester and Crewe.

    Check before you travel:

    You can plan your journey using the National Rail Enquiries Journey Planner

    Although journey planners are showing correctly, your journey may be subject to alteration at short notice due to the Coronavirus outbreak. Please check before your journey.

    Replacement Bus Travel Advice:

    For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use this page.

    You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.