Please click here for important travel advice regarding Coronavirus.


Major Updates

Covid 19 update – M-Tickets and paper vouchers are still available, please follow the latest government advice when using public transport.

How do I get a free bus ticket?

Day Tickets

If you are offered an interview for employment, a place on a course of study, work placement or voluntary role you may be eligible for a day ticket (no more than 5 will be allocated to one candidate).

Month Ticket

If you have a formal offer of employment (paid, work placement or voluntary role) or a place on a course at an approved educational establishment you may be eligible for a single monthly bus ticket.

All bus tickets are issued based on the assessment of eligibility from our partner organisations.

Allocation of tickets

As standard, our partner organisations offer First Bus M-tickets, for more details on how to download and the process of purchasing/ using the bus ticket please follow this guidance:

M-ticket Process


Can I purchase additional M-Tickets?

Yes you can, once you’ve downloaded the app you can top up your ticket account whenever you wish to.

How do I plan my journey?

Travelwest has a journey planner, which will take you through your journey door to door: Journey Planner

Is it possible to find out if my bus is on time/ running late?

You can use the Travelwest bus checker app to check when your bus is going to arrive at the bus stop. You can download it for free on iPhone (from the iTunes store) and Android (from Google Play).

Can you bring a bicycle on a bus?

You can only bring folding bikes on the buses. There may be cycle parking facilities near where you catch the bus if you want to cycle to the bus stop.

Are the bus tickets valid on Metrobus services?
First bus M-tickets
M-tickets are valid for all First services including Metrobus routes.
Paper vouchers
At the time of writing, our multi-operator paper vouchers are unfortunately not valid for the new Metrobus services. We hope to address this with the bus operators in the future.

For more help, or to get in touch regarding free bus tickets please contact us:

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