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Bristol City Council is the data controller for the purposes of the Data Protection Act 1998 and other relevant regulations. The purpose of this privacy policy is to tell you about what information we collect about you when you use our service, how we use that information and who we may share it with.

The contact details of the data controller are:

Address: Wheels to Work, Travelwest, Bristol City Council, Floor 2 South 100 Temple Street, BS1 6HT

Tel: 0117 35 76241


To deliver this service, we will collect the following information from recipients of Wheels to Work support: postcode, employment status, sponsor details (for self-referrals). We are collecting this data so that we can check you are eligible for the scheme – beneficiaries must live within the Bristol local authority boundaries and be one of the following:

  • Unemployed and seeking work
  • Recently been offered a job
  • Employed but earning less than the living wage
  • In training, an apprentice or on a work placement

We will also collect each Wheels to Work recipients’ name, telephone number and/or email address. This will be used to contact the individual during the referral process to ensure that they receive the correct Wheels to Work offer, e.g. for referrals to a bike loan from our partners we will contact individuals to let them know where to access the loan. In the longer term, we will contact all Wheels to Work recipients at the 13 week stage to check customer satisfaction ratings and if there has been any resulting behavioural change from using the scheme. This information is required to report to the Department for Transport to illustrate year on year improvements.

We will also ask for each individual’s age, gender, disability and ethnicity, as this will be used to form an idea of the type of users of the scheme, and could help us to improve how it is set up, marketed, and delivered.

On occasions an individual’s data may be shared between partner organisations of W2W and Bristol City Council if there is a need for the W2W team to contact an individual directly to discuss the scheme. The partner organisation will request consent from the individual prior to this and forward this consent on to Bristol City Council.

Similarly, if Bristol City Council receive a referral for Wheels to Work from a resident of a bordering West of England Authority (South Gloucestershire, North Somerset, and Bath and North East Somerset Councils) this will be referred on to the respective authority.

The period of time that we will hold this data for will be determined by the timeframe required by our partner university to analyse the findings following the completion of the current scheme (funded by Department for Transport Access funding) in March 2020.

This data will be anonymised and then disclosed to the University of the West of England (UWE) so that they can analyse the success of the scheme. Data entered on the Travelwest web pages (operated by WordPress) may be stored outside the EU by WordPress until the new GDPR regulations come into place in May 2018. This privacy notice will be updated at this time to reflect changes in the regulations.

Following the 13 week stage of the process, and following the return of the loan bike, if applicable, you are freely able to withdraw your consent for us to process your information at any given time by emailing, and your personal details will be removed from our database.

You have the right to request access to your data and where data is found to be inaccurate to have that data corrected. In certain circumstances you have the right to have data held about you erased, or the use of it restricted, you may be able to object to processing as well as the right to have your data transferred to another data controller.

You have the right to object to the processing of your information and to have any inaccurate information corrected. You also have a right of complaint to the Information Commissioner’s Office (ICO) at if you think we have dealt with your information in an inappropriate manner.

You can ask to see what information we hold about you and have access to it. You can do this, by contacting:

Senior Data Protection Officer

Bristol City Council

ICT Commissioning and Information Governance

P O Box 3176



Any further questions regarding the data being processed may also be sent to the above address or to the data controller.

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