Social Media Community Guidelines
These are the guidelines for all our WEST social media channels.
WEST has several social media platforms, which include Facebook, Instagram, Threads, X and BlueSky.
The main purpose of our social media channels is to provide generic travel information for the West of England, this includes, but is not limited to, traffic alerts, bus and rail disruption alerts. We may also share information about wider sustainable transport projects and campaigns.
We use our platforms to share information with residents, stakeholders, and partners across the West of England and aim to communicate clearly, professionally, and respectfully at all times.
We encourage open discussion but reserve the right to moderate content in line with these guidelines.
To ensure a safe and respectful environment for everyone we ask that our followers and users adhere to the following guidelines:
- Be respectful to others, including our staff and other users
- Do not post abusive, offensive, profane, or defamatory content
- Do not post spam, repeated messages, or duplicate comments
- Keep comments relevant to the original post
- Do not share content that violates personal privacy
- Do not use our channels to promote legal action, petitions, or fundraising
We reserve the right to remove content, limit engagement, or mute/block users who breach these rules.
If everyone follows the guidelines above we can build open, meaningful and respectful discussions which will be pleasant for everyone.
How we use each platform
Facebook
Used to share general travel information, planned disruption alerts, and campaign updates and local transport related news.
X (formerly Twitter)
Used for timely travel updates, planned disruption alerts, campaign information and updates, and local transport related news.
YouTube
Used to host campaign and informational videos. Comments may be moderated or disabled.
Instagram, Threads and Bluesky
Used to share travel updates, campaign messaging. and local transport related news.
Response Times
We aim to monitor and respond to enquiries on business days between 8am and 3pm. Response times cannot be guaranteed. For urgent enquiries, please refer to our Help Centre
Be advised that due to the nature of our website we do not have the resources to provide customer service via social media for the whole of the West of England. Therefore we will, in most cases, advise you to contact the right team or organisation and, when possible, will provide you with direct contact details. We reserve the right to not provide any additional service via our social media channels.
