Major Updates

Management and ownership

This website is owned and operated by Bristol City Council on behalf of the West of England Partnership: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils (referred to as ‘we’ or ‘our’).

Terms of use

By entering this website, you agree to the Privacy Policy described and our Terms and Conditions. Travelwest may revise these terms and conditions at any time, without notice. Continued use of this site after a change has been made is your acceptance of the change.

Privacy and data protection

Travelwest uses HTTPS protocol which consists of a communication over Hypertext Transfer Protocol (HTTP) within an encrypted connection, protecting against man-in-the-middle attacks. You can find more information on Wikipedia.

Travelwest doesn’t capture and store any personal information about individuals who access this website, and you cannot be personally identified unless you choose to provide your personal information on the following cases:

  1. When completing one of our online forms or surveys. In these cases, the information you provide will be used exclusively to provide the service you have requested or as part of a survey data analysis, but may be shared with other service providers that form the West of England Partnership, where they are best placed to provide that service, or for the purpose of monitoring and evaluating the service that we provide, or to analyse survey data.
  2. When submitting your details to receive our newsletters and travel updates by email. By doing so you are accepting to receive email communications from us on a regular and/or ad-hoc basis. Our email communications may include, but are not limited to, promotional material, surveys, commercial material and travel information. You are also accepting to receive communications from us on behalf of our partners. Your data will be stored by MailChimp, by submitting your details you are agreeing with this and their terms of use and privacy policy.  You can choose to stop receiving our emails, or change your preferences, at any time by clicking the links available at the bottom of the emails sent to you.

We may collect usage data through our online tools to better serve our users in future tools or improve current ones, but no personal information is collected through these. One of the tools we use for collecting this data is Hotjar, which collects visual recordings of users journeys through the website. For more information about how this works please click here.

We don’t share your data with any other organisation or individual unless you give your express consent, unless there is a lawful requirement to do so. All information collected is processed in accordance with the principles of the Data Protection Act 1998.


This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Click here to read more about our Cookies Policy.


Last updated: 15/09/2016

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