WESTpass customer assistance
For assistance, including lost cards, please contact the bus pass team using the details below. Normal opening hours are 9am – 5pm, Monday to Friday.
Free bus travel for care leavers
If you’re a care leaver aged 18-25 and live in the West of England Mayoral Combined Authority or North Somerset Council region, you can claim free bus travel until the end of March 2029!
Bus pass notice
Due to supplier issues, there are delays issuing replacement bus passes. If your new bus pass has not yet arrived, you will be able to continue using an expired pass in the meantime with bus companies across the region.
How to apply for your free care leavers bus pass
Apply for your pass online. Before you start, make sure you have:
- Your address: A valid address in the West of England area (Bath and North East Somerset, Bristol, South Gloucestershire and North Somerset)
- Your age: If you’re 18 to 25 you’ll need to verify your age, to make sure that the bus operators are reimbursed correctly. Please check the application page for more details.
- Your identity: A recent digital photo that meets the standard photo-pass requirements.
- Unique code: You can get your code by contacting your pathway plan support worker at your Local Authority (Bath and North East Somerset, Bristol, South Gloucestershire, or North Somerset Council).
Your bus pass will then be sent to you in the post. Simply scan it on the machine reader when boarding the bus.
Apply nowWhat buses can I use my pass with?
Your pass will be accepted on most buses in the West of England.
Exceptions include:
- School services
- Community transport
- Special event services
- Tour buses
- Coach services
- Airport services (A1, A3 and trips on the A4 service starting or ending at Bristol Airport)
- Newport bus
- Stagecoach Falcon
- Bath Park & Ride services 21, 31, and 41 (it is accepted on service 4 from Odd Down Park & Ride)
Other exclusions may apply.
Frequently asked questions
-
This offer will run until 31 March 2029. However, your card will expire on your 26th birthday if it is before this date.
-
Simply scan your WESTpass on the bus’s ticket machine reader. As always, if you have problems, the driver will help you. For use on WESTlink services, please see the ‘Can I use my WESTpass on WESTlink services?’ question below.
-
You can use your WESTpass on all eligible routes that start in the West of England. The full area covered is shown on the map below.
WoE map – WESTfares -
Yes. If booking on the app, go to concessions and select the WESTpass. Then book your trip and show the driver your WESTpass when you board. If you book a WESTlink trip over the phone, simply mention to the operator that you have a WESTpass.
-
Anything you like! Whether it is for commuting to work or education, visiting family and friends, going to appointments, or exploring our wonderful region.
-
Once you’ve completed your application, if everything is in order, your WESTpass will be printed and sent to you in the post. We aim to get your WESTpass to you within 7 working days. If you are experiencing a delay, please call 0300 300 0032 or email [email protected].
-
Because it’s a smartcard system, online applications are the most efficient way to process your information. Here are some alternatives if you don’t have a smart phone or computer:
Contact your pathway plan support worker who may be able to help.
- Apply securely online at public internet points, such as libraries.
- Email our technical support team at [email protected] who will help you to submit your application.
- Post your application information to our technical support team. Simply put “Freepost SWSAL” on an envelope – no postage payment required.
If you need help during your application or have problems with your card, you can call 0300 300 0032.
Need help?
