General

The www.westfares.co.uk website (referred to as “the website”, “the site”, “this site” or “this website”) is owned and operated by Smart Applications Management, formally South West Smart Applications Limited (SWSAL), on behalf of the West of England Combined Authority and the four local authorities in the West of England: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils (referred to as ‘us’, ‘we’ or ‘our’). 

For terms and conditions for use of the travelwest.info website please go to the Travelwest terms and conditions. 

Disclaimer 

The information contained on this website is provided for information purposes only and we will use reasonable care and skill to ensure that it is accurate at the date of publication. However, because of the nature of the internet, there may be circumstances in which errors occur within the information. 

Consequently, we make no guarantee as to the accuracy of any information on this website and cannot accept liability for any errors or omissions within it. 

Whilst we make every effort to ensure that the information provided on this website is accurate we cannot accept responsibility or liability for any loss or damage which may occur from using the information provided in third party material. Information is provided ‘as is’ and the inclusion of information about third party products and services on this website is not a recommendation or endorsement of products or services by us. Third party content is not controlled by us and it is not possible to guarantee that links will work all of the time  

Terms of use

By agreeing to the terms and conditions of this website you are providing your consent for our system providers and us to store and process your personal information. More information on how we store and process your date can be found in our Privacy Policy. 

By using this website, you agree to our Terms and Conditions and Privacy Policy. We may revise these terms and conditions at any time, without notice. Continued use of this site after a change has been made is your acceptance of the change. 

Conditions of carriage

For further details, contact the operator concerned – for contact details on all operators go to operator’s contact details. The card remains the property of the issuers. 

WESTPass

The smartcard enables the holder to travel for free on participating operators’ eligible services.

Application and delivery of your smartcard 

Whilst we make every effort to ensure that smartcards applied for will be delivered in a reasonable time, details can be found in the FAQs, we cannot accept responsibility or liability for any loss or damage which may occur from passes taking longer to arrive to arrive. In addition, bus operators’ systems are not within our control – but we will make every effort to assist customers in the event of technical issue affecting your WESTpass smartcard 

Using your smartcard 

The card must be presented to the driver or electronic ticketing equipment on the bus at the start of each journey. The driver may inspect, refuse use of, or retain the card if he or she has reasonable cause to believe it is being used improperly.

Smartcard/Ticket expiry

Smartcards will be accepted on participating operators’ eligible services until to 23:59pm on the expiry date printed on the card  

Refunds

WESTfares provide free travel for stated period – the West of England Combined Authority and participating bus operators/services are not obliged to give a refund for any separate fare paid by the holder due to loss, theft or withdrawal of this card.

Operation of the scheme 

We reserve the right to withdraw individual smartcards and tickets any time. 
The terms and conditions of the scheme may be amended at any time, without prior notice, at our discretion