Comments, Complaints and Lost Property

At Travelwest we work towards bringing you the most updated information for your journeys around the West of England. You will see our brand and website promoted on timetables, buses and Park & Ride locations but we do not operate bus services.

Any comments, complaints and lost property requests should be sent to the bus operator responsible for the specific service. Please use the table below to find the operator’s contact details.

What can bus operators help with?

  • Bus driver feedback
  • Service delays
  • Service incorrectly showing/not showing on real time displays
  • Service cancelled
  • Lost property

What can your local council’s Public Transport team help with?

  • Bus stops (i.e. damaged, graffiti, moved, etc.)
  • Printed timetables at bus stops
  • Faulty real time displays (i.e. not working, damaged, etc.)

To find your local council’s Public Transport team’s contacts click here.


Bus services and operators' contact details

Search the table below by service number, route or operator.

ServiceRouteOperatorPhone numberEmailWebsiteFares
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This information is provided by Traveline South West and updated on a monthly basis. 

Are you an operator and your information is incorrect? Please inform Traveline South West.


Follow up on a comment or complaint

If they don’t deal with your comment or complaint, we suggest contacting Bus Users UK or the Western Traffic Commissioner – both exist to help customers and keep an eye on bus operators. When writing a complaint remember to include time of incident and the route, plus as much detail about what happened as possible.

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