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Major Updates

1. Plan your journey

Planning your route in advance will help give you an idea of:

  • How long the journey might take
  • Which bus routes are best for you (there may be more than one)
  • Which bus stops you need to get on and off at
  • When and how often the buses run on that route

Printed timetables are on display at all bus stops. Many stops show ‘real time’ information so you can see when the next bus will arrive. Or if you have a smart phone, our real time information app give you arrival times, nearby stops, route maps and more, wherever you are!

Find bus stops on a map and real time service information

More about the real time info apps for smart phones

2. Getting on the bus

Make sure you're at the bus stop a few minutes before your bus is due.

As the bus approaches:

  • Check the number and destination displayed on the front
  • The destination needs to be in the same direction as yours – if it’s not, you’re on the wrong side of the road!
  • Raise your arm to signal to the driver that you want to get on

Find out about accessible services with low-floor buses

3. Paying your fare

The bus driver will sell you the best ticket for your journey:

  • Have your money ready when you get on
  • Tell the driver where you are going and if you require a single or return ticket (please note return fares are not available on some services)
  • Pay the driver the fare, then take your ticket and keep it safe

Fares are set by the bus operator, so visit their website if you want more information about fares and ticket options. If you plan to make the journey regularly, you may save money with weekly, monthly or annual tickets.

View bus fare information

4. Enjoy the journey!

Once you’ve paid, sit down and relax.

Many buses have special seating areas at the front for passengers who are elderly or have disabilities. Wheelchairs have a dedicated space and often there’s a ‘buggy zone’ too.

5. Getting off the bus

As you approach the stop where you want to get off:

  • Ring the bell once to tell the driver to stop the bus
  • If you won’t recognise the stop in advance, ask the driver to help when you get on
  • Sometimes other passengers can be very helpful too

'Bus buddy' support

If you want some extra support the first time you try the bus, we can help you find a ‘bus buddy’.

For more information contact our travel advisers on 0117 352 1105 or email travel.roadshow@westofengland.org


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