Bus operators and Council Contacts

On Wednesday 1st of April 2020 the Bath & North East Somerset, Bristol and South Gloucestershire councils combined resources so the delivery of some operational transport functions is now carried out directly by WECA. Working together in this way means we can achieve more to address our challenges as a region, planning public transport across council boundaries. You can read more about it on our About Us page.

New regional contact details will be put in place, but due to the Coronavirus this work has been put on hold, so please continue to use the contact details provided in the form below for now.

Frequently Asked Questions
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Before contacting us, please read our Frequently Asked Questions to check if the answer to your question is already available.

If you can't find what you're looking for in our FAQs, please continue by choosing one of the options below.

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What does your query relate to?*
All information on metrobus services and contact details can be found on the website metrobusbristol.co.uk
All information about Rail services can be found on the rail section of this website.
All information on Metrowest can be found at Metrowest Project information.
Please let us know a little more about your query*
Travelwest does not operate bus services, for that reason any feedback related to services or lost property queries must be sent directly to bus operators. Please see our page Service Feedback & Lost Property for more information and to find contact details.
All information about bus tickets and Travelcards can be found on our Tickets & Travelcards page.

If you need assistance with your Travelwest Travelcard please call 0300 300 0032 or email contact@swsal.co.uk.

Normal opening hours: 9am – 5pm, Monday to Friday.
Concessionary passes are managed by Local Authorities. Please select the area you are resident in below to continue.
Which Local Authority are you looking for?*
Information about the Diamond Travelcard can be found on Bath & North East Somerset Council's website.
Information about these Travelcards can be found on Bristol City Council's website.
Information about the Diamond Travelcard can be found on North Somerset Council's website.
Information about the Diamond & Platinum Travelcards can be found on South Gloucestershire Councils's website.
Park & Ride sites, bus stops, timetables at bus stops and real time displays are managed by Local Authorities. Please select the area below to see contact details.
Which Local Authority are you looking for?*
Which Local Authority are you looking for?*
Please send an email to: public_transport@bathnes.gov.uk or call 01225 394041.
Please send an email to: passenger.transport@bristol.gov.uk or call 0117 922 4454.
Please send an email to: passenger.transport@bristol.gov.uk or call 0117 922 2910.
Please send an email to: public.transport@n-somerset.gov.uk or call 01934 426 715.
Please call 01454 868004.
Please let us know a little more about your query*
Which Local Authority are you looking for?*
Please call 01225 477133 or visit Bath & North East Somerset Council's website.
Please call 0117 922 2600 or visit Bristol City Council's website.
Please call 01275 888 801, email care.connect@n-somerset.gov.uk or visit North Somerset Council's website.
Please call 01454 868004 or visit South Gloucestershire Council's website.
Please call 0333 123 8008 or visit Bath & North East Somerset Council's website.
Please call 0117 922 2600, email parking.permits@bristol.gov.uk or visit Bristol City Council's website.
Please call 01934 634 870, email parkingservices@n-somerset.gov.uk or visit North Somerset Council's website.
Please call 01454 868000 or visit South Gloucestershire Council's website.
Please let us know a little more about your query*
Which Local Authority are you looking for?*
Please send an email to Council_Connect@Bathnes.gov.uk, call 01225 394041 or visit Bath & North East Somerset Council's website.
Planned roadworks and road closures are posted by Local Authorities on roadworks.org.

For any other information or queries please send an email to Council_Connect@Bathnes.gov.uk, call 01225 394041 or visit Bath & North East Somerset Council's website.
Non-urgent: fill out the online form; Urgent (cause accident or injury): call 01225 394041. For out of office hours call 01225 477477.
Please call 0117 922 2100, email customer.services@bristol.gov.uk or visit Bristol City Council's website.
Planned roadworks and road closures are posted by Local Authorities on roadworks.org.

For any other information or queries please call 0117 903 6822, email traffic@bristol.gov.uk or visit Bristol City Council's website.
Non-urgent: fill out the online form; Urgent (cause accident or injury): call 0117 922 2100. For out of office hours call 0117 922 2050.
Please call 01934 888 802, email streetsandopenspaces@n-somerset.gov.uk or visit North Somerset Council's website.
Planned roadworks and road closures are posted by Local Authorities on roadworks.org.

For any other information or queries please call 01934 888 802, email streetsandopenspaces@n-somerset.gov.uk or visit North Somerset Council's website.
Non-urgent: fill out the online form; Urgent (cause accident or injury): call 01275 888802. For out of office hours call 01934 622669.
Please call 01454 868004 or visit South Gloucestershire Council's website.
Planned roadworks and road closures are posted by Local Authorities on roadworks.org.

For any other information or queries please call 01454 868004 or visit South Gloucestershire Council's website.
Non-urgent: fill out the online form; Urgent (cause accident or injury): call 01454 868000. For out of office hours call 01454 868009.
Please let us know a little more about your query*
If you encounter an issue while using our Journey Planner please report it using our Journey Planner Feedback form.
If you encounter an issue while using the Travelcards website, please report it as soon as possible via the options below:

E-mail: contact@swsal.co.uk

Phone: 0300 300 0032

Normal opening hours: 9am – 5pm, Monday to Friday.
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Major Updates

Coronavirus Travel Advice

Changes to bus services in the West of England Combined Authority area from 6th September 2020

Back to school travel advice

Contacts

Organisational update

Before contacting us

Frequently Asked Questions

Live Arrivals

Bus Routes