Fares

  • How much do Park & Ride tickets cost?
    There are different fares for different locations. Please visit the pages below for more info.

    Bath Park & Ride services

     

    Bristol & South Glos Park & Ride services

  • Do children pay?

    Bath Park & Ride locations

    Accompanied children under 16 travel free (maximum of 5 per adult).  

    Bristol & South Glos Park & Ride locations

    Please see individual Park & Ride pages for fares information.
  • Can I use my older person's bus pass?
    Yes, all Park & Ride locations accept older person's bus passes after 9am from Monday to Friday and all day Saturday. This includes all Bristol P&R i.e. Portway, Brislington and Long Ashton; as well as on Bath Park & Ride services on Sunday.
  • Are other tickets accepted on P&R services?
    • Park & Ride services in Bath also accept the following tickets: Bath Rider, Avon Rider and Freedom Travelpass
     
    • Park & Ride services in Bristol & South Glos also accept the following tickets: Bristol Rider and Avon Rider
      To see information about all tickets available and accepted, please visit the Park & Ride Tickets and Passes page.
  • Are there student discounts?
    Unfortunately none of the Park & Ride services offer student discounts at this time. However, other services operating on site may offer them. Please check with the operator.
  • How do I get a refund for my P&R season ticket?

    One

    First you must surrender your season ticket card by returning it to the following address:

    ABS Place (City Hall)

    Bristol City Council

    P O Box 3176

    Bristol

    BS3 9FS

    Two

    The amount of the refund is then calculated from the date when the ticket gets to us until the day when the card expires.

    Three

    The amount of the refund is then subject to a £20.00 administration fee.

    General Factors

    • These repayment conditions apply for all requests for a refund.
    • If the payment for a P&R season ticket was made by a company cheque or by a combination of a purchase order/sales invoice the same conditions apply but the method of repayment may differ.
    • If you have paid for a season ticket as an individual and you have made a request for a refund you will be paid the amount that you are owed in the form of a cheque. This will be sent to your home address.
    • It will take at least 7 days for the refund request to be processed and possibly longer depending on the circumstances.

Parking

  • Can I leave my vehicle overnight?

    Bath Park & Ride locations

    The entrances to the Park & Rides sites are locked after the last buses have operated but the exits are left open to enable vehicles to be retrieved later. However, lighting is switched off after the last buses have returned and overnight parking of vehicles is entirely at the owner’s risk. Park & Ride tickets are valid on the day of issue only, so persons leaving vehicles overnight will be charged another fare when they return to collect their vehicle.

     

    Bristol Park & Ride locations

    No, all sites are locked and any cars locked in will be subject to a release fee.
  • Is there a maximum stay?

    Bath Park & Ride locations

    Maximum stay at all sites is one day.  

    Bristol Park & Ride locations

    Maximum stay at all sites is one day. Any cars left in the site overnight will be locked in and subject to a release fee.
  • Can I park my vehicle and not catch the bus?
    No.
  • Is parking cost per vehicle or per person?
    Parking is free at all locations, bus travel cost is charged per person.
  • How much does parking cost?
    Parking is free at all Park & Ride locations, but you must park and catch one of the bus services at the site.
  • What are the opening times?
    There are different opening times for different locations. Please visit the Park & Ride pages for more info.
  • Are there any restrictions for types of vehicles and sizes?

    Bath Park & Ride locations

    Newbridge 6'6", Lansdown no height restrictions, Odd Down 7'2"  

    Bristol Park & Ride locations

    Long Ashton and Bath Road do not have any restrictions. Portway has a height restriction of 2.1m.  
  • Can I cycle to the Park & Ride site and catch the bus?

    Yes, but please be aware that cycle parking is limited.

    We cannot be made responsible for damage or theft, cyclists are responsible for locking their bikes safely in the assigned areas.


Travel Planning


Queries about services

  • Can I board a Park & Ride service anywhere on the route?

    Bath

    Bristol

    • Portway Park & Ride and Brislington Park & Ride services can only be used by passengers who start or end their journey at a Park & Ride site. On trips towards the city centre you can only get on the bus at the Park & Ride site, on trips towards the Park & Ride site you cannot get off the bus at intermediate stops (with the exception of the Portway Park & Ride service which is allowed to pick up and drop off along the Portway due to the lack of alternative bus services).
    • All other bus services at Park & Ride sites operate as a regular bus service and getting on or off the bus is allowed at any stop along their route.

    For more information visit individual Park & Ride pages.

  • What is the difference between a Park & Ride service and a regular bus service?

    Bath

    Bristol

    • On Park & Ride Services Portway Park & Ride and Brislington Park & Ride, passengers must start or end their journey at the Park & Ride site. On trips towards the city centre you can only get on the bus at the Park & Ride site, on trips towards the Park & Ride site you cannot get off the bus at intermediate stops (with the exception of the Portway Park & Ride service which is allowed to pick up and drop off along the Portway due to the lack of alternative bus services).
    • All other bus services at Park & Ride sites operate as a regular bus service and getting on or off the bus is allowed at any stop along their route.

     For more information visit individual Park & Ride pages.

  • Timetables displayed at the bus stop
    If this is related to infrastructure, timetables at bus stops and parking, please contact the council using the contacts below. For any other queries please refer to the bus operators' contacts found on each service page.

    Bath Park & Ride locations

    Please contact Bath & North East Somerset Council's Parking Services department on parking@bathnes.gov.uk or 01225 477133  

    Bristol Park & Ride locations

    For issues at Portway or Brislington sites please contact Bristol City Council's Parking Services team on parking.services@bristol.gov.uk
  • The bus did not arrive on time
    Please contact the bus operator. You can find the relevant contacts on this page.
  • My usual stop is closed or has been moved
    Please follow the information displayed at the bus stop.
  • Report something not working at one of the Park & Ride locations
    If this is related to infrastructure, timetables at bus stops and parking, please contact the council using the contacts below. For any other queries please refer to the bus operators' contacts found on each service page.

    Bath Park & Ride locations

    Please contact Bath & North East Somerset Council's Parking Services department on parking@bathnes.gov.uk or 01225 477133  

    Bristol Park & Ride locations

    For issues at Portway or Brislington sites please contact Bristol City Council's Parking Services team on parking.services@bristol.gov.uk
  • I would like to send a comment concerning a bus service or driver
    Please contact the bus operator. You can find the relevant contacts on this page.
  • I lost an item on the bus

    Bath Park & Ride locations

    Please contact Public Transport on 01225 394113 or email public_transport@bathnes.gov.uk  

    Bristol Park & Ride locations

    Please contact First Bus on 0117 9047252 or email firstsouthuk@firstgroup.com

Accessibility

  • Can I take my mobility scooter on the bus?

    Yes you can, provided you follow the mobility scooters on low floor buses Code of Practice.

    On 14 September 2011, and following discussions with the Department for Transport, Confederation of Passenger Transport UK (CPT) launched a Code of Practice for the use and acceptance of Mobility Scooters on low floor buses.

    This code introduced a permit system for the mobility scooter user that will make it easier for the bus driver to recognise that the mobility scooter has been approved by the Operator and the user has been trained on boarding and alighting from the bus. The permit will be accepted by all Operators who adopt the Code.

    More information can be found on the CPT website: http://www.cpt-uk.org

  • Will I be able to ride the bus as a wheelchair user?

    Yes. By law, all buses have to be accessible and allow space for at least one wheelchair on board. Do plan your journey in advance to make sure that your bus stop allows for wheelchair access. Many bus stops have raised kerbs, and many buses allow the driver to lower the bus to kerb height for even easier access.

    Our journey planner provides information about accessible bus stops. Just look for the wheelchair icon next to the bus stop name, either in the Live Arrivals tab, or the Routes and Timetables.

  • Will I have shelter at the bus stop?

    Many bus stops already offer shelter, and more and more shelters are being installed at bus stops each year. If you'd like to talk to your Local Authority about a bus stop shelter, please see contact details here.

  • I have difficulty reading the timetables at bus stops. What can I do?

    Many bus stops now have Real Time Information displays on them, meaning you can see when the next bus will arrive without having to read the timetable.

    If you have difficulty reading smaller text, our Journey Planner also offers an easier way of accessing timetables or check when your next bus is arriving at the bus stop in real time. You can use your computer or mobile phone browser to zoom in when using the journey planner and the text size will increase to make it more easy to read.

    Click here for Live Arrivals.

    Click here for timetables.

  • I never got on a bus before and don't know how it works. Can you help?

    Our How To Catch the Bus page may just be what you're looking for. There is also an Easy Read version if you need it.

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