How we handle data collected via the Travel to Work Survey.

What is Personal data and why do you need it?

South Gloucestershire Council is registered with the Information Commissioner’s Office for the purposes of processing personal data.  The information you provide will be held and used in accordance with the requirements of UK and European data protection law.

The Travel to Work Survey is an annual commuter survey, promoted to businesses and the general public, in order to analyse the changes in behaviour relating to ongoing projects in the region and the progress being made in businesses with regards to sustainable travel.  We will ask for your name, email, postcode, business name, and business address.  We will also ask for your disability status, to help us understand how this might impact your choice of transport mode for commuting, along with gender, age and ethnicity to help us understand demographic trends in choosing transport modes.  We will not ask for information relating to criminal convictions or offences.

Why do you need my consent?

In order to carry out this survey, we are relying on your consent to take part, which is demonstrated through your completion of the survey.  It is purely optional, but will help us analyse how we are meeting our legal obligations regarding road safety and safe passage, as well as meeting our target obligations regarding housing and transport links, air quality and carbon reductions.

How do I enter the prize draw or request further information about the project?

At the end of the survey, we will ask you if you would like to be contacted in the future with information about Transport, Air Quality or Climate Emergency consultations from the local authority or the West of England Combined Authority. 

You will also be asked to opt-in for more information on active and sustainable commuting, to receive a summary of the survey results and to receive an annual invitation to participate in the survey for the next 3 years.

You will also be asked to opt-in to the prize draw, if this box is selected you will only be contacted if you win a prize. 

If you do not opt-in, we will not contact you in the future.

Anonymised submissions will be accessible by the four West of England councils carrying out this survey:

Anonymised submissions will be accessible by our strategic partner organisations when appropriate, to provide engagement and information relating to active and sustainable travel planning.

  • West of England combined Authority
  • SusCom
  • Sustrans
  • SevernNet

Who uses my data and how is it stored?

The survey will be processed by Snap Surveys Ltd., who are a UK-based company, and the data is held on UK-based servers.  These servers are accessible by both UK and US-based Snap Surveys staff for technical support reasons.  The US subsidiary is certified under the EU-US and Swiss-US Privacy Shield frameworks.  For further details of how Snap Surveys Ltd processes personal data, please see

Anonymised information relating to methods of travel and behavioural changes will be shared with the University of West of England, so they can analyse the success if the project for reporting to the Department for Transport.  Anonymised area-wide reports grouped by postcode may also be shared with the public.  Personal information will not be published and will not be passed on to third parties.  At the end of the project (June 2021) any personal data held by the four West of England councils will be fully anonymised.

We may lawfully disclose information to public sector agencies to prevent or detect fraud or other crime, or to support the national fraud initiatives and protect public funds under the Local Audit and Accountability Act 2014.  Under the conditions of the Digital Economy Act 2017, we may also share personal data provided to us with other public authorities as defined in the Act, for the purposes of fraud or crime detection or prevention, to recover monies owed to us, to improve public service delivery, or for statistical research.  We do not share the information with other organisations for commercial purposes.

You have the right to see the personal data we process about you, as well as the right to correct any errors, and to ask us to restrict the automatic anonymization of the records.  Because we are relying on your consent to process your personal data, you also have the right to revoke this consent at any time.  For details of how to make such requests, please complete the digital form

If you have any questions or concerns about the way we process your personal data, our Data Protection Officer can be contacted [email protected]

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) via their contact page or call them on 0303 123 1113.